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Information Technology Specialist

We are hiring an experienced IT Support Specialist to serve as the dedicated IT presence for our North Georgia and Tennessee office cluster. This is a field-first, high-autonomy role. You will be the primary boots-on-the-ground IT resource for approximately 100 users across multiple offices, operating with independence and sound judgment while staying closely connected to a collaborative IT team headquartered in Savannah, GA. You won't be sitting at a help desk. You'll be moving between offices, solving real problems, and building trusted relationships with engineers, project managers, and firm leadership.

If you thrive working independently, take pride in a well-run environment, and want a role where your impact is visible and your growth path is real, this position is built for you.

What You'll Do

Field Support and Site Coverage

Serve as the primary on-site IT resource across the North GA and TN office cluster, with regular travel to all assigned locations
Diagnose and resolve Tier-2 hardware, software, network, and connectivity issues, escalating infrastructure-level problems to the senior sysadmin team
Perform computer refreshes, hardware deployments, and peripheral installations following established runbooks and Autopilot provisioning processes
Maintain and manage IT asset inventory across all assigned offices, including hardware lifecycle tracking, warranty records, and fulfillment coordination

Day-to-Day Support

Provide responsive Tier-1 and Tier-2 support for in-office and remote staff across all locations
Support end users on core platforms including Microsoft 365, Teams, Active Directory, Egnyte, Windows 11, and mobile devices
Assist with onboarding new employees: account setup, device provisioning, and orientation to IT systems
Collaborate with the team members on escalations and cross-regional issues

Projects and Process

Participate in IT infrastructure projects including the firm's ongoing Microsoft Intune rollout
Document systems, processes, and site-specific configurations to support team knowledge and continuity
Identify recurring issues and surface process improvement opportunities to the senior sysadmin
Support technology implementations from initiation through deployment and post-launch stabilization

Relationships

Build high-trust relationships with office staff and firm leadership
Represent the IT team with professionalism and clear communication
Provide end-user training and guidance as needed

What We're Looking For

Required

3–5 years of experience in a field IT, multi-site support, or MSP technician role
Demonstrated experience supporting Windows 10/11 endpoints in an Active Directory environment including imaging, troubleshooting, and configuration
Working knowledge of core networking concepts: TCP/IP, DNS, DHCP, VLANs, and basic switch and access point troubleshooting
Experience supporting Microsoft 365 applications including Exchange Online, Teams, SharePoint, and OneDrive
Comfortable managing your own schedule, prioritizing across multiple open issues, and operating without daily supervision
Valid driver's license and willingness to travel regularly across the North GA and TN region. Travel is a core and ongoing part of this role, not an occasional ask.
Strong written and verbal communication skills. Ability to translate technical issues clearly for non-technical users and document work thoroughly in a ticketing system.

Preferred

Experience with Microsoft Intune, Endpoint Manager, or Autopilot device provisioning
Familiarity with Meraki networking equipment (switches, access points, dashboard management)
Experience with Egnyte or comparable cloud file platforms
Background supporting engineering, architecture, or professional services firms
CompTIA A+, Network+, or Microsoft certifications
Prior experience with ITSM platforms such as Freshservice, ServiceNow, or similar

Education

Bachelor's degree in Information Technology, Computer Science, or a related field or equivalent professional experience. We value demonstrated capability over credentials.

How to apply:
Ready to design the future? Apply today at www.thomasandhutton.com/careers.

At Thomas & Hutton, our mission of "Building Relationships and Solutions for Success" shapes how we serve our clients, strengthen our communities, and invest in our team. As a private employee-owned firm consistently recognized as a Top Workplace and recipient of PSMJ's Build a Better World Award, we're known not only for exceptional projects but for how we treat people and our communities.

When you join Thomas & Hutton, you'll discover a career with real purpose. We equip you with cutting-edge tools, technology, and software to work efficiently and excel. Our career development programs, including PaTHways and T&H University, combine with approachable leadership and a collaborative environment to support your professional growth at every stage. Pair that with industry leading benefits, genuine work-life balance, and meaningful opportunities to give back through T&H Helping Hands, and it's clear why so many professionals choose to grow their careers here.

Learn more at www.thomasandhutton.com

Please note: Sponsorship is not available for this position. Thomas & Hutton is a Drug-Free Workplace and an E-Verify participant.

We are an equal opportunity employer. Qualified minorities, women, veterans and individuals with disabilities are encouraged to apply.

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