Information Technology Technician

PURPOSE

Assists the Information Technology Director in ensuring technology is working as expected for the City’s day-to-day operations. Performs other non-supervisory technical and administrative work to further the Information Technology department’s goals.

ESSENTIAL FUNCTIONS

• Participate in creation and discussions regarding department policies, practices and procedures.
• Implement, maintain, and support information technology systems and software.
• Setup, maintain and support end-user systems and peripheral hardware.
• Schedule equipment repairs following manufacturer’s recommendations.
• Perform preventative maintenance.
• Monitor established warranties.
• Serve as a resource for department-specific applications.
• Setup network usernames, permissions and passwords.
• Assist departments in determining needs for product purchasing.
• Evaluate vendor products and provide recommendations.
• Ensure inventory of all equipment is accurate and maintained.
• Train and support end users on device operations and procedures.
• Maintain and troubleshoot City’s VoIP phone system.
• Assist with backups of City’s technology infrastructure.

OTHER DUTIES AND RESPONSIBILITIES

Perform other related duties as assigned or apparent.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Understanding and willingness to obtain more knowledge of current and emerging technology.
• Knowledge of network server operating systems, specifically Active Directory.
• Knowledge of virtual machines and backup software.
• Ability to lead training for city employees.
• Skill and ability to serve as a public speaker and trainer/teacher.
• Strong knowledge and experience with Microsoft Windows desktop operating system and Microsoft Office.
• Knowledge with VoIP phone systems.
• Skill in LAN/WAN troubleshooting.
• Skill and ability to troubleshoot software and hardware problems quickly and efficiently.
• Ability to communicate effectively with end-users, industry professionals, and vendors.
• Skill and ability to research complex errors.
• Ability to learn quickly and be able to apply new ideas and concepts to the real-world work environment.
• Ability to lift objects weighing up to 50 pounds.
• Ability to follow established department procedures.
• Ability to keep current on technological issues.
• Ability to write clear and understandable directions.
• Ability to manage multiple tasks and prioritize.
• Ability to handle confidential information with appropriate discretion.

MACHINES, TOOLS AND EQUIPMENT USED:

Computers, keyboard, mouse, multi-function printers, plotters, UPS's, hand tools such as screwdrivers, pliers, utility knives, utility cart and phone.

MINIMUM QUALIFICATIONS

Associate degree or relative experience in a technology-related field with knowledge of current Windows operating systems. Must pass employer-required background check.

PREFERRED QUALIFICATIONS

Bachelor’s degree in information technology-related field, or four years of experience in a technology position.

WORKING CONDITIONS

Work is usually performed in a typical office environment although travel between multiple workplaces, including the wastewater treatment facility, is required. Spends extended periods of time sitting and moving about and performing a variety of physical movements such as crouching/kneeling, pushing/pulling, and lifting. Some work tasks are accomplished in cramped or confined spaces and at low heights within buildings. Some potential for exposure to electric shocks while working on computer hardware.

Applications must be received by May 3, 2026