Infrastructure Tier 2 Engineer

Dear Candidate,

Kindly find below JD

Location - Chennai, Bangalore, Hyderabad, Pune and Noida

Experience - 7+

Primary Monitoring & Incident Response

• Provide 24×7 monitoring of Azure infrastructure (compute, network, storage) using tools such as Azure Monitor, Splunk, DynaTrace, and custom dashboards.
• Respond to alerts and triage P1/P2 escalations via ServiceNow war rooms, performing initial diagnosis and remediation where possible.
• Incident / Change / Exception process adherence.

Capacity & Availability Management

• Identify scaling opportunities with virtual machines or service as required and identify zone-redundancy patterns for performance.
• Keep track of capacity forecasts and proactively identify performance bottlenecks.

Backup & Restore Operations

• Execute frequent backups (Azure Backup, NetApp Snapshots) and perform basic restore tasks to ensure business continuity.
• Conduct routine backup verifications/tests to confirm data integrity.

Access & Permissions Management

• Maintain Azure/NetApp file shares, setting up and adjusting access controls and AD group permissions according to organizational policy.
• Perform periodic identity and access reviews to ensure principle of least privilege.

Logging & Metrics Oversight

• Oversee monitoring agents (e.g., Splunk, DynaTrace, Azure Alerts, SystemPulse), ensuring they are up-to-date and generating the right alerts/metrics for L2 to act upon.
• Collaborate with L3 to fine-tune alert thresholds and logging when chronic issues emerge.

Basic Performance Testing

• Execute routine performance checks (e.g., load or stress tests) in coordination with L3 teams when potential service degradation is suspected.
• Document and escalate consistent performance anomalies.

SKILL SET & STAFFING CONSIDERATIONS

• Comfortable reading and troubleshooting logs/metrics (Splunk, DynaTrace, Azure Monitor).
• Familiar with Azure Backup services, basic restore procedures, and file share permissions.
• Proficiency in ticketing systems (ServiceNow), collaborating with other technical teams for escalations.
• Sufficient knowledge to follow runbooks and standard operating procedures (SOPs).
• Documentation of standard operating procedures and IaC changes should be continuously updated in a central repository (e.g., Git repos).
• Familiarity with Epic implementations (on-prem / cloud)