IN_Manager_ Performance management & employee listening_Corporate_IFS_Gurgaon

Line of Service
Internal Firm Services

Industry/Sector
Not Applicable

Specialism
Operations

Management Level
Manager

Job Description & Summary
At PwC, our people in workforce consulting focus on providing consulting services related to human resources, talent management, and organisational development. They analyse client needs, develop people and organisation strategies. These individuals offer guidance and support to help clients optimise their workforce, enhance employee engagement, and drive organisational effectiveness.

In change management and communications at PwC, you will focus on helping clients navigate organisational change and effectively communicate with stakeholders. You will work closely with clients to develop change management strategies, assess change readiness, and design communication plans to support successful change initiatives. Your work will provide guidance on employee engagement, training, and cultural transformation to drive organisational adoption and minimise resistance.


*Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us .

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

Job Description & Summary: A career in our Human Resources, within Internal Firm Services, will provide you with the opportunity to make a difference at PwC by helping to fully leverage the skills and talents of all our people. You’ll focus on helping the local offices in driving the Firm’s people strategy, creating a unique people experience for each individual, and supporting our Firm wide values by working with the core competencies that measure and drive individual and Firm wide success in the marketplace.

Our Human Resources teams support initiatives and programes including, customer support, business operations, data and analytics, technology systems, recruitment services and on-boarding, workforce mobility, contingent workforce, and people and programmes support.


Responsibilities:

Performance management

• Drive mid-year and annual performance management cycles including goal setting, mid-year review activities, year-end calibrations, quality audits, data interpretation and leadership review decks. Post year end activities including timely release of Performance inputs, promotion announcements, and celebrations.
• Operationalize and evolve feedback cycles including tool adoption strategy, communication campaigns, and reporting insights.
• Partner across HC teams to work on process enhancements, internal tools, dashboards and process developments basis
  

Performance strategy

• Planning and execution of Engagement model with LoS HC teams for periodic updates to HC leaders
• Creation, adaption and advocacy of process SoPs, role playbooks
  

Employee Listening

• Plan, and support project management of listening priorities, including annual surveys, AI listener platform and touchpoint/MTM surveys.
• Manage stakeholder communications, create MTM questionnaire, toolkits for leaders and people managers, and curate leader enablement forums.
• Drive storytelling and reporting via emails, dashboards, and presentations.
• Plan and anchor rollout, training, and adoption of listening dashboards.
• Lead xLoS engagement to drive tool usage, insights and rhythm of business.
  

Experience and Culture Activation

• Co-create and manage high-impact experience/engagement calendar basis people priorities and value proposition (Performance, Wellbeing, recognition etc.).
• Support PMO – individual experience/engagement calendar touchpoints with end-to-end planning and execution including communication, roll out, adoption and governance.
• Design and run a comprehensive engagement model/Rhythm of business connects x HC teams
• Enable People managers, leaders and HC teams with theme-based insights, action items rooted in feedback and data.
  
  

Mandatory skill sets:

Performance management

Employee listening

Preferred skill sets:

Human resource

Years of experience required:

6+ years of experience

Education qualification:

B.Com, BBA, MBA, M.Com, PGDM

Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required: Master of Business Administration, Bachelor in Business Administration, Bachelor of Commerce

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills
Stakeholder Management

Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Analysis, Change Impact Analysis, Change Management, Coaching and Feedback, Communication, Communications Management, Communications Planning, Communications Strategy, Corporate Communications, Creativity, Embracing Change, Emotional Regulation, Empathy, Engagement Strategies, Human Capital Initiatives, Human Resources Management (HRM), Inclusion, Intellectual Curiosity, Issue Management, Learning Agility, Optimism {+ 18 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements
Not Specified

Available for Work Visa Sponsorship?
No

Government Clearance Required?
No

Job Posting End Date