Inside Sales Representative

We are looking for a highly organized and proactive Inside Sales Representative to join our growing technology sales team. This role plays a key part in supporting the success of our sales department by delivering expert product research, timely quote generation, and seamless collaboration with both internal and external stakeholders. If you have a passion for technology sales, hardware/software quoting, and client success, this is the ideal opportunity.

Duties and Responsibilities:

• Build and maintain strong relationships with MCA Sales Team members, customers, and vendor partners

• Facilitate external customer sales requests and provide excellent internal support

• Research IT products, check availability, and ensure compatibility for accurate sales quotations

• Manage vendor deal registrations and maintain follow-up to ensure competitive pricing

• Participate in sales pipeline reviews and trend analysis

• Create and deliver quotes for complex IT projects, proposals, and RFPs for external sales representatives

• Identify compatibility issues, missing components, and opportunities to attach value-added products and services

• Collaborate with the procurement team for efficient quote hand-off and smooth order processing

Qualifications:

• Strong time management and organizational skills

• Minimum of 2 years in an external, customer-facing sales role with sales experience a plus

• Excellent writing and verbal communication skills; ability to present solutions clearly and persuasively

• Proficiency in calculating profit margins, Total Cost of Ownership (TCO), and Return on Investment (ROI)

• Strong technical knowledge of IT infrastructure:

  • Network equipment: switches, routers, wireless access points, firewalls

  • Server hardware: CPU core specs, RAM, RAID, SSD/NLSAS storage, optimized architecture

  • Server software: Windows Server, VMware, SQL, Client Access Licensing

  • Office 365 usage: Exchange, OneDrive, Microsoft Office tools

  • Peripheral devices: UPS systems, printers, scanners, monitors

• Willingness to attend industry conferences (twice annually), participate in online training, and monthly webinars

What Success Looks Like:

A successful Inside Sales Representative develops a structured process to quickly and accurately fulfill quote requests. Most quote requests are completed within one business day, while more complex enterprise configurations are only delayed by vendor turnaround. High-performing reps ensure quotes are fully prepared for procurement with no need for revisions, and they strategically attach high-margin and value-added services that enhance the total opportunity.

MCA, a New Charter Technologies company, provides a fast, energetic work environment for those seeking technology careers in Chattanooga and Nashville. We’re a top technology services provider in the Chattanooga area with a solid national reputation. We believe people are our most valuable assets so we’re passionate about retaining and developing the best talent available. But more than that, we’re a tight-knit group of professionals who work collaboratively to provide the highest possible levels of customer service and support.

We treat team members with respect, providing an environment where diverse individuals have all the resources they need to perform to their full potential. In fact, we like to think working at MCA is more than just a job. We believe business isn’t just about profitability. Having fun is also essential on the way to success. So, we celebrate achievements. We laugh a lot. We treat one another like family, always supporting each other. And we try not to take ourselves too seriously.

MCA is committed to creating an inclusive environment and is proud to be an equal opportunity employer. MCA recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.