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Inside Sales Supervisor
- Supervise, coach, and develop a team of inbound sales representatives
- Conduct regular 1:1s, call reviews, and performance feedback sessions
- Motivate team members to meet and exceed sales goals
- Support new hire onboarding and ongoing training initiatives
- Monitor daily, weekly, and monthly sales metrics including close rates, revenue, and product mix
- Drive achievement of key performance indicators (KPIs) such as close rates and ARPU.
- Identify performance gaps and implement action plans to improve results
- Ensure consistent execution of sales processes.
- Manage queue performance, staffing coverage, and schedule adherence
- Support go-live initiatives, system transitions, and process improvements
- Collaborate with cross-functional teams such as Marketing, Operations, and Admin Support
- Monitor calls and interactions to ensure quality standards are met
- Reinforce a customer-first culture focused on resolution and satisfaction
- Address escalated customer concerns and provide timely resolution
- 2+ years of experience in sales or call center environment (inbound sales preferred)
- 1+ year of leadership or supervisory experience preferred
- Strong understanding of sales techniques and objection handling,
- Proven ability to meet or exceed sales targets
- Excellent communication, coaching, and interpersonal skills
- Experience with CRM systems and call center platforms (e.g., Five9, HubSpot, Intermedia)
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