Inspection Manager - Remote Position

Inspector Relations Coordinator

GIS Field Services, Inc. – Remote

About GIS Field Services

GIS Field Services, Inc. has been a trusted leader in the mortgage field inspection industry for over 20 years. Headquartered in Dallas, Texas, GIS provides nationwide mortgage field services for many of the industry's largest clients.

Our services include:
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Exterior Occupancy Verification

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Interior Vacant Walkthrough Inspections

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Insurance Loss Draft Inspections

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Disaster Inspections

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Bankruptcy Inspections

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Sale Date Inspections

We pride ourselves on strong communication, dependable service, and building a nationwide network of professional field inspectors.

Position Overview

The Inspector Relations Coordinator plays a critical role in managing and supporting our nationwide inspector network. This position ensures inspections are completed on time, assists inspectors with questions, and coordinates communication between inspectors, clients, and internal leadership.

This role requires strong organization, problem-solving skills, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

Inspector Network Support

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Communicate daily with inspectors regarding work status and completion timelines

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Monitor inspector performance and identify delays in completing assigned inspections

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Respond to inspector questions related to property locations, forms, and inspection requirements

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Provide support through phone, messaging, and email

Inspection Coordination

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Manage inspection assignments through InspectorADE

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Reassign work between inspectors as needed to ensure timely completion

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Coordinate coverage for inspections outside an inspector's territory

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Monitor inspection queues and maintain accurate updates on the company dashboard

Past Due Order Management

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Identify aged and overdue inspections

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Follow up with inspectors to determine delay reasons and expected completion dates

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Take ownership of extremely aged orders to ensure completion

Follow-Up Inspections

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Coordinate corrections and follow-up requests with inspectors

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Communicate estimated completion timelines to clients

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Assist inspectors and clients with clarification on follow-up requirements

New Inspector Support

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Monitor new inspectors during their first 30 days

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Ensure they are completing initial downloads and beginning inspections

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Conduct check-in calls to support onboarding and answer questions

Unassigned Order Management

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Assign inspections in the unassigned queue to nearby inspectors

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Communicate coverage gaps to leadership for long-term solutions

Client Communication

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Provide status updates on delayed inspections when requested

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Work with internal teams to ensure client expectations are met

Qualifications

Required

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Operational knowledge of the mortgage field services industry

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Experience working with national providers (MCS, Cyprexx, ServiceLink, etc.)

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Strong Microsoft Excel skills (pivot tables, data organization, reporting)

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Experience with Outlook

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Experience with Microsoft Teams

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Extensive knowledge of InspectorADE back-office operations

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Excellent communication and organizational skills

Preferred

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Bachelor's Degree

Work Schedule

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Monday – Friday

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9:00 AM – 5:00 PM

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Remote position

Benefits

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15 Days Paid Time Off

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401(k) with company matching

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Health Insurance

If you enjoy coordinating teams, solving operational challenges, and working in a fast-paced environment, we encourage you to apply and join the GIS team.