Instructional Designer - Healthcare Setting

JOB
Under general supervision, to work in a team environment and be responsible for activities associated with the design, development and delivery of in-house training for end-users of office productivity software or other proprietary software applications.The Instructional Designer will perform duties in a healthcare setting. Primary duties include providing healthcare application training, delivering ongoing end-user elbow support on clinical workflows and assist with projects.

EXAMPLE OF DUTIES
Coordinates training for application implementation, upgrades and changes, and participates in application implementation upgrades and changes; Serves as liaison between end users, project team members, and other resources as needed; Uses storyboarding, outlines and other media tools to produce a high-level design for course or learning series development that will enhance business capabilities; Develops content outlined in design phase through research of pertinent subject matter and conferring with subject matter experts; Participates on project teams with primary responsibility for identifying associated training plans; Assesses the learning needs of staff in support of organizational strategy and helps identify areas where increased end-user competence could improve performance; gathers information about the learners such as preferred learning environment and existing knowledge and skills; Provides ad hoc training to users who are confronted with complex tasks or problems; Collaborates with subject matter experts, training colleagues, site specialists, business clients and Information Technology partners across the organization; Researches a variety of pertinent subject matter literature and confers with job experts and others with relevant knowledge to establish a foundation for training; Designs, writes, updates and tests training curriculum to a broad range of end user roles and knowledge, including computer-based training modules; Delivers structured content and learning materials in a classroom setting, to Learning Management Systems, or through other electronic media; Builds and maintains the master training environment; Previews and evaluates vendor instructional materials for purchase and use by the County; Manages work plan and project steps using established tools and procedures to meet committed time frames and project milestones; may utilize agile e-learning development (iterative design); Locates and arranges for training and development facilities and speakers/instructors or other trainers and coordinates the inventory, ordering, prepackaging and issuing of program supplies and equipment; Coordinates training needs assessments for new software releases and updates; works with SME's to identify, design and deliver a variety of training methods; Instructs individuals or groups in a variety of subject matter areas and performs the role of facilitator or resource person; Trains, credentials and supervises Credentialed Trainers and Super Users, as applicable; Provides technical training and orientation to desktop, financial, clinical or specialized business applications; Performs in-depth analysis of workflows, data collection, report details, and other technical issues associated with business software in order to design instructional content; Participates in the evaluation and testing of new module releases; Maintains training materials; Provides status updates and creates and manages training timelines and deliverables; Evaluates effectiveness of training timelines and deliverables and consults with project or product managers regarding frequency and volume of content delivery; May be assigned as a Disaster Service Worker, as required; Performs other related duties as required.

SUPPLEMENTAL INFORMATION
Travel outside the County for training, conferences, seminars or meetings in support of assigned projects; Work evenings and weekends, on an as-needed basis.