Insurance Expiration Analyst

Purpose of Job

Plays a critical role in safeguarding agency retention by proactively managing policy expirations and renewals. Monitors expiration reports, identifies policies at risk of non-renewal, and collaborates with account managers to ensure timely renewals. Works closely with client service teams to resolve premium payment issues and communicates with producers regarding first-year policies at risk of cancellation.

Job Duties and Responsibilities (Essential Job Functions)

Common job activities are listed below; actual position responsibilities may vary. Refer to your manager or human resources for specific duties and performance expectations.

Expiration Management & Renewal Facilitation (50-60%)

• Monitor and analyze expiration reports to identify policies at risk of non-renewal.
• Partner with account managers to prioritize and facilitate timely renewals.
• Update Applied Epic to reflect accurate policy status upon expiration, renewal, or cancellation.

Policy Workflow Administration (10-20%)

• Manage dedicated workflows to ensure all policy changes are documented accurately, including Broker of Record changes, cancellations (non-payment or other reasons), non-renewals, and reinstatements.

Premium Resolution & Risk Mitigation (10-20%)

• Collaborate with client service team members to resolve non-payment issues directly with clients.
• Communicate with producers regarding first-year policies at risk of cancellation to prevent lapses in coverage.

Internal & External Communication (10-20%)

• Act as a liaison between brokers, agents, and internal teams to resolve deficiencies and manage reinstatements or cancellations.
• Provide clear, timely updates to stakeholders regarding policy status and retention risks.

Reporting & Data Analysis (5-10%)

• Work with the data services team to track and report agency retention metrics, including client, policy, and premium retention.
• Identify trends and provide insights to improve renewal success rates.

Perform any additional responsibilities as requested or as needed to fulfill the purpose of the job. (0-5%)

Performance Expectations

• Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
• Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
• Establish and maintain positive and productive work relationships with all staff, customers and business partners.
• Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
• Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.

Qualifications

Education:

• Associate degree or equivalent work experience and knowledge; bachelor’s degree preferred.

Experience:

• 2+ years’ successful personal lines insurance sales experience.

Knowledge and Skills:

• Understanding of P&C insurance lines and applicable laws
• Strong analytical mindset with a passion for numbers, reporting, and process improvement.
• Excellent knowledge of Applied Epic required
• Proficiency in Microsoft Office Suite and familiarity with data analysis tools.
• Detail-oriented with strong time management and the ability to handle multiple priorities concurrently while meeting deadlines.
• Exceptional verbal and written communication for interacting with brokers, agents, and internal team members.

Other (licenses, certifications, schedule flexibility/OT, travel, etc.):

• Active P&C Insurance Agent License required

Wage: $26.44 - $36.04 hourly; actual wage is based upon education and experience.

Benefits: Full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)

Equal Opportunity Employer

Equal Opportunity Employer
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