Intake Coordinator

Intake Coordinator

Department: AIS Operations – Front End
Location: Remote
Employment Type: Full-Time (Training may take place in person at our HQ office in Houston, TX)

Position Summary

We are seeking a detail-oriented Intake Coordinator to join our AIS Operations Front-End team. This role is responsible for receiving and coordinating patient referrals, supporting prior authorization processes, and ensuring accurate documentation to support pharmacy operations and billing.

The ideal candidate will have pharmacy experience, strong organizational skills, and the ability to communicate effectively with patients, providers, and internal teams.

Key Responsibilities

• Receive and coordinate all incoming patient referrals.
• Notify insurance providers and assist with prior authorization processes.
• Maintain accurate intake documentation and referral records.
• Address patient and physician inquiries or concerns, documenting and escalating when appropriate.
• Maintain logs and reports required for billing and reorder processes.
• Perform accurate and timely data entry and maintain daily office communications.
• Collaborate with internal departments to ensure efficient workflow.
• Meet established productivity and performance expectations.
• Maintain confidentiality and professionalism in all communications.

Qualifications

• High School Diploma or GED required
• Pharmacy Technician Certification required
• 1 year of experience in a pharmacy setting required
• Specialty pharmacy experience preferred
• Strong organizational skills with attention to detail
• Ability to evaluate options and make efficient decisions
• Proficiency with:
• Microsoft Office (Word, Excel)
• Email and internet applications
• Data entry systems
• Strong communication and interpersonal skills
• Ability to work effectively with a diverse group of people
• Self-motivated team player able to work with minimal supervision

Additional Requirements

• Ability to meet productivity and performance expectations
• Candidate must successfully pass a drug screening and background check prior to employment

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance
• Work from home

Application Question(s):

• Are you a Registered Pharmacy Technician?

License/Certification:

• PTCB Certification (Preferred)

Work Location: Hybrid remote in Houston, TX 77057