IT Help Desk Officer

Duties and responsibilities:

• o Receive and respond to IT support requests from internal users.

  o Log and assign tickets to relevant IT teams (Support, Network, System, ERP).

  o Provide basic IT troubleshooting including password resets, email setup, software installation, and connectivity issues.

  o Follow up on open tickets to ensure timely resolution.

  • Coordination & Documentation:

  o Track work orders and monitor ticket progress.

  o Coordinate between IT teams for smooth task handling.

  o Prepare and maintain documentation such as meeting minutes, internal reports, and technical logs.

  • Vendor & Procurement Support:

  o Communicate with vendors to request and follow up on quotations.

  o Conduct price and product comparisons.

  o Preparing purchase requests and maintaining vendor records.

Skills:

• • Bachelor’s degree in IT, Computer Science, or a related field
  • 2–4 years of experience in the IT field
  • Proficiency in Windows operating systems, Microsoft Office suite, and basic networking concepts (LAN/WAN, TCP/IP, etc.)
  • Ability to diagnose and resolve technical issues effectively
  • Strong organizational, problem-solving skills, and attention to detail
  • Good verbal and written communication skills in English

  Preferred Qualifications:

  • Familiarity with ITIL practices or relevant IT certifications.
  • Bilingual (Arabic and English).
  • Knowledge of ERP systems such as IFS, Oracle, or SAP.