(Internal Only) Online Instruction Facilitator

Caldwell County Schools

Position Description

Internal Posting: Only current Caldwell County Schools employees are eligible to apply.

Position title:

Online Instruction Facilitator

School/Department:

Caldwell Online Academy

Pay grade:

Based on Teaching License

FLSA status:

Exempt

Reports to:

School Principal / Director of Alternative Learning

Work hours:

7.5 hours/day

Months per year:

10 Months

The Online Instruction Facilitator serves as the primary on-site support for students enrolled in the districts contracted asynchronous online program. This role is designed to bridge the gap between digital content and student success. The Facilitator ensures students remain on pace, provides immediate academic intervention for struggling learners, and manages the physical learning environment for students required to attend in-person sessions. This role is also responsible for record keeping for attendance, managing grade conversions to Infinite Campus as needed, and distributing school information.

Required education, training and experience

• Bachelors degree in Education or a related field and licensed by the state of North Carolina
• High comfort level with Learning Management Systems (e.g., Canvas, Edgenuity, Apex) and Google Workspace.
• Ability to support multiple subjects simultaneously by utilizing the vendor's resources and teacher guides.
• Experience in classroom management or academic coaching is preferred.

Essential duties and responsibilities

• Direct Assistance: Provide in-person, one-on-one, or small-group tutoring to students who are struggling with concepts presented in the asynchronous online modules.
• Success Coaching: Work specifically with "at-risk" students (those failing or behind schedule) to develop study habits, time-management skills, and academic goals. Provide support to students to connect them with online teachers, help them schedule office hours appointments and online support.

• Progress Tracking: Regularly monitor the vendors learning management system (LMS) to track student attendance, participation, and grade averages.
• Compliance: Ensure students are meeting the minimum required hours and submission deadlines set by the outside contracted company.
• Technical Support: Act as the first line of defense for basic login issues, navigation hurdles, and hardware troubleshooting. Serve as a liaison between students and Caldwell County Schools Technology Department and manage chromebook distribution.

• Classroom Management: Maintain a professional and productive learning environment in the physical lab/classroom for students required to be on-site.
• Attendance Documentation: Record and report daily in-person attendance for students mandated to attend due to low performance or disciplinary requirements.

• Vendor Liaison: Serve as the point of contact between the district and the outside contracted company to resolve curriculum or grading discrepancies.
• Parent/Guardian Updates: Provide regular feedback to families regarding a students progress, specifically when a student is transitioning between remote and required in-person attendance.

Physical Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. Must be physically able to proficiently operate a variety of equipment, including computers, communication devices, copiers, etc. Must be able to exert up to 10 pounds of force occasionally; and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.

Work Environment:

The work environment characteristics described here are representative of those an

employee encounters while performing the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the

essential functions.

Must be adaptable to performing under stress and when confronted with emergency

situations. There may be changing priorities and interruptions during the workday.

Requires the ability to compare and/or judge the readily observable, functional,

structural or composite characteristics of data, people or things.

Requires the ability to speak and/or signal people to convey or exchange information.

Includes giving instructions, assignments or directions to subordinates or assistants.

Requires the ability to read a variety of correspondence, reports, forms, articles,

proposals, contracts, etc. Requires the ability to prepare correspondence, reports,

forms, evaluations, policies, etc. using prescribed formats.

Requires the ability to maintain confidentiality.

Requires the ability to record and deliver information, to explain procedures, to follow

oral and written instructions. Must be able to communicate effectively and efficiently in

a variety of technical or professional languages.

DISCLAIMER:The above statements are intended to describe the general purpose and responsibilities assigned to this position. They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills that may be required of the employees assigned to this position. This description may be revised by the supervisor, with HR review and approval, at any time.