International Customer Service Representative

Customer Experience Associate – International Markets

Location: Gulshan-e-Iqbal, Karachi (On-site)
Employment Type: Full-Time
Shift Options:

• Day Shift: 1:00 PM – 9:00 PM
• Night Shift: 6:00 PM – 3:00 AM

About the Opportunity

Renexus Resource Group is seeking a motivated and personable Customer Experience Associate to join our global support division in Karachi. This is an excellent opportunity for ambitious individuals who excel in communication, problem-solving, and relationship management. Whether you’re a fresh graduate eager to launch your career or a seasoned professional looking to expand your international exposure, this role offers a rewarding and growth-oriented environment.

Key Responsibilities

As a representative of Renexus on the international stage, you will ensure every client interaction upholds our standards of quality and professionalism. Your day-to-day responsibilities will include:

• Client Communication: Manage and resolve inbound customer inquiries through phone, email, and live chat with clarity, efficiency, and empathy.
• Issue Resolution: Take ownership of customer issues from start to finish—investigating, troubleshooting, and providing timely, effective solutions.
• Cross-Functional Collaboration: Coordinate with internal teams to ensure client concerns are addressed promptly and accurately.
• CRM Management: Maintain precise and up-to-date records of client interactions and follow-ups to ensure data accuracy and continuity.
• Performance Excellence: Consistently meet or exceed service-level targets, including response time, quality, and resolution metrics.

Ideal Candidate Profile

We’re looking for individuals who combine professionalism with a passion for delivering exceptional service. The ideal candidate will demonstrate:

• Outstanding Communication Skills: Excellent command of spoken and written English, with the ability to convey ideas clearly and confidently.
• Tech-Savviness: Comfortable working with digital tools, CRMs, and web-based platforms; quick to adapt to new technologies.
• Proactive Mindset: Eager to learn, contribute, and grow within a fast-paced, international business environment.
• Relevant Background: Prior customer service or client-facing experience is a plus, but not essential—comprehensive paid training is provided.

What We Offer

Renexus Resource Group believes in recognizing potential and rewarding performance. We provide:

• Competitive Base Salary: PKR 30,000 – 50,000 (commensurate with experience and skill).
• Performance Incentives: Monthly performance bonuses with potential earnings exceeding PKR 50,000+.
• Career Development: A structured growth pathway with opportunities for promotion into senior roles.
• Supportive Culture: A collaborative, inclusive, and growth-driven workplace that values initiative and achievement.

Join Us

If you’re ready to play a key role in enhancing the global customer experience and build a lasting career with a progressive company, we’d love to hear from you.

Apply now and take your first step toward a future full of growth, learning, and success.

Job Type: Full-time

Pay: Rs30,000.00 - Rs50,000.00 per month

Work Location: In person