International Customer Service Representative

Customer Experience Associate – International Markets

Company: Renexus Resource Group
Location: Gulshan-e-Iqbal, Karachi
Employment Type: Full-Time | On-Site

About the Opportunity

Renexus Resource Group is expanding its international presence and looking for a Customer Experience Associate to join our dynamic global support team in Karachi. This role is perfect for professionals with strong communication skills who excel in client engagement and are eager to grow within a fast-paced, performance-driven environment.

Whether you’re an ambitious graduate beginning your career or an experienced individual seeking your next professional milestone, this opportunity offers meaningful work, growth potential, and the chance to represent a globally oriented organization that values talent and excellence.

Key Responsibilities

As a member of our international customer support division, you will play a critical role in ensuring client satisfaction and maintaining service quality across global markets.

• Client Engagement: Communicate with clients worldwide via calls, emails, and live chat with professionalism and clarity.
• Problem Resolution: Take ownership of client concerns, ensuring timely and effective solutions that strengthen relationships and trust.
• Cross-Department Coordination: Collaborate with internal teams — including operations, sales, and finance — to deliver a smooth, end-to-end client experience.
• CRM Documentation: Maintain accurate and detailed records of client interactions, inquiries, and resolutions in the CRM system.
• Service Standards: Consistently meet or exceed established benchmarks for communication quality, responsiveness, and resolution efficiency.

Candidate Profile

We are seeking passionate and adaptable individuals who are committed to delivering world-class client experiences.

• Communication: Exceptional verbal and written English, suitable for global client interactions.
• Technical Ability: Basic understanding of online platforms and CRM systems, with the ability to learn new tools quickly.
• Work Ethic: Highly organized, proactive, and able to manage multiple client interactions effectively.
• Experience: Prior experience in customer support or client service is advantageous, though not mandatory — comprehensive training will be provided.
• Attitude: Positive, enthusiastic, and eager to learn in a collaborative and fast-moving environment.

Compensation & Growth

At Renexus, we believe in rewarding dedication and results with clear growth opportunities.

• Salary Range: PKR 30,000 – 50,000 per month (based on experience and capability).
• Performance Bonuses: Uncapped earning potential through attractive monthly incentives (up to PKR 50,000+).
• Career Development: Structured pathways for progression into senior and leadership positions, supported by mentorship programs.
• Work Culture: A professional, inclusive, and achievement-oriented environment that encourages learning and celebrates success.

Additional Details

Work Location: On-site – Gulshan-e-Iqbal, Karachi
Job Type: Full-Time
Shift Timings:

• Day Shift: 1:00 PM – 9:00 PM
• Night Shift: 6:00 PM – 3:00 AM

Join Our Global Team

If you’re ready to build a rewarding career in international client experience and be part of a company that values growth, integrity, and excellence — we’d love to hear from you.

Apply Now: hr@renexusresourcegroup.com
WhatsApp: +92 323 3763305
Subject Line: Customer Experience Associate – International Markets [Your Name]

Job Type: Full-time

Pay: Rs30,000.00 - Rs50,000.00 per month

Work Location: In person