International Customer Service Representative

International Client Relations Specialist

Location: Gulshan-e-Iqbal, Karachi (On-Site)
Organization: Renexus Resource Group

Renexus Resource Group is hiring an International Client Relations Specialist to join our expanding operations team in Karachi. This position is ideal for someone who is confident, driven, professionally polished, and eager to grow in a high-performance environment. Fresh graduates as well as individuals with prior experience are encouraged to apply.

We are looking for someone who is solution-oriented, energetic, and committed to delivering exceptional service to our global clientele.

Role Purpose & Key Duties

As a frontline representative, you will play a central role in driving positive engagement and ensuring an excellent service experience. Main areas of responsibility include:

• Global Customer Handling: Manage and resolve queries from international clients via email, phone, and live chat.
• Escalation & Issue Management: Understand concerns, identify the root cause, and provide accurate, timely resolutions.
• Internal Coordination: Work in close alignment with support teams to ensure smooth service delivery.
• CRM Documentation: Log and maintain accurate interaction records and service activity notes.
• Performance Delivery: Meet benchmarks related to service quality, response accuracy, and client satisfaction.

What We Expect

We value talent, attitude, and learnability.

• Excellent command over spoken and written English is essential.
• Ability to work confidently with computer systems, basic office apps, and web-based platforms.
• A positive nature, adaptability, and willingness to continuously learn.
• Experience in customer service is a plus — not a requirement (comprehensive paid training is provided).

What We Offer

• Competitive Pay: PKR 30,000 – 70,000 base salary range.
• Unlimited Bonus Potential: High performers can earn additional incentives exceeding PKR 50,000 monthly.
• Growth Track: Clear promotion structure and long-term career progression.
• Work Culture: A collaborative, supportive, and recognition-focused environment.

Schedule & Employment

• Job Type: Permanent, Full-Time (On-site only)
• Shift Options:
• Day: 1:00 PM – 9:00 PM (PKT)
• Night: 6:00 PM – 3:00 AM (PKT)

Job Type: Full-time

Pay: Rs30,000.00 - Rs70,000.00 per month

Work Location: In person