International customer services specialist

Job descriptionCompany Description

ibex is a global leader in business process outsourcing (BPO) and customer engagement solutions, providing innovative services to help companies acquire, engage, and retain customers. With over 35,000 employees worldwide and advanced technology like the Wave X platform, ibex manages nearly 200 million customer interactions annually. Operating in industries like retail, e-commerce, healthcare, fintech, utilities, and logistics, ibex delivers superior customer experiences and adds significant value to its clients.

Role Description

This is a full-time on-site role for a Customer Service Specialist located in Karachi Division. The Customer Service Specialist will be responsible for providing excellent customer support, ensuring customer satisfaction, demonstrating phone etiquette, and enhancing the overall customer experience on a day-to-day basis.

Qualifications

• Customer Support and Customer Service skills
• Customer Satisfaction and Customer Experience skills
• Strong Phone Etiquette
• Effective communication and problem-solving abilities
• Experience in a customer service role is preferred
• Ability to work in a fast-paced environment
• High school diploma or equivalent required

Job Types: Full-time, Contract
Contract length: 6 months

Pay: Rs90,000.00 - Rs115,000.00 per month

Work Location: In person