International Customer Support Representative – Night Shift (Call Center | On-Site Karachi)

Location: Gulshan-e-Johar, Karachi
Schedule: Monday–Saturday, Night Shift (6:00 PM–2:00 AM or 8:00 PM–4:00 AM)
Employment Type: Full-time | On-site
Salary: PKR 45,000 – 50,000 base + incentives (PKR 63,000 – 78,000 total)

About ABS International

For 16 years, ABS International has delivered world-class BPO and customer support for leading global clients.
We invest in paid onboarding, daily coaching, performance bonuses, and clear promotion paths so every employee can grow a stable, international-level career.

Role Overview

We’re hiring International Customer Support Representatives to handle inbound and outbound voice calls for U.S..
This is a night-shift, on-site position in Karachi—ideal for energetic communicators who want consistent earnings, professional growth, and long-term career development in a global call-center environment.

Key Responsibilities

• Handle inbound & outbound international customer calls with professionalism and empathy.
• Resolve issues using First Contact Resolution (FCR) and maintain excellent Customer Satisfaction (CSAT) scores.
• Log accurate notes and follow CRM procedures (Salesforce / Zendesk preferred).
• Use de-escalation skills for difficult situations and deliver timely follow-ups.
• Meet daily KPIs: AHT, FCR, QA, and attendance.
• Participate in regular coaching and skill-improvement sessions.

Required Qualifications

• 1 + year of verifiable experience in international voice support or BPO outbound sales.
• Fluent English (C1 +) with a clear, neutral accent.
• Strong communication and conflict-resolution ability.
• Familiar with CRM or ticketing tools (Salesforce, HubSpot, Zendesk).
• Must be willing to work night shift (on-site in Karachi).

Preferred Qualifications

• Experience in U.S or KPI-driven environments.
• Extra language ability or mentoring experience.

Compensation & Benefits

• Total Monthly Package: PKR 63,000 – 78,000 (base + incentives).
• Performance Rewards: Daily cash bonuses, weekly contests, attendance bonus, and optional salary advance.
• Recognition perks: Gadgets, certificates and employee-of-the-month awards.
• Paid onboarding and structured training with ongoing skill development.
• Transparent KPIs, predictable night-shift schedule, and clear promotion path to Senior / Team Lead roles.

Why Join ABS International

• 16 + years of stable operations and international client portfolio.
• Career-focused environment emphasizing learning and advancement.
• Supportive leadership, performance culture, and on-site professional setup.
• Work with global customers—earn, grow, and excel right from Karachi.

How to Apply

Click “Apply Now” on Indeed or upload your CV directly.
Include your earliest available start date.
Interviews are ongoing—apply today to secure your slot!

Job Type: Full-time

Pay: Rs45,000.00 - Rs50,000.00 per month

Work Location: In person