International Customer Support Specialist — Voice BPO (Night Shift)

Location: Karachi — Gulistan-e-Johar (On-site)
Employment Type: Full-time | Shift: Night shift — 6:00 PM–2:00 AM OR 8:00 PM–4:00 AM PKT
Total Monthly Package: ₨63,000 – ₨75,000+ (Base ₨45,000–₨50,000 + Performance Incentives ₨18,000–₨25,000)
Immediate openings — paid training & fast-track promotion to Senior Specialist / Leadership.

About ABS International
For 16 years ABS International has been a trusted leader in global customer support. We offer stable night shifts, transparent KPIs, and a merit-based promotion path for professionals who want a high-earning, career-track role in international BPO.

Key responsibilities

• Manage high-volume inbound and outbound international calls; resolve inquiries with an aim for First Contact Resolution (FCR).
• Handle escalations and perform customer de-escalation with professionalism and empathy.
• Meet KPI targets (AHT, CSAT, FCR) and participate in daily coaching to improve performance.
• Identify process improvements and collaborate with teammates to strengthen client relationships.

Non-negotiable (must-have) qualifications

• Verifiable 1+ year experience in international calling sales OR international calling customer support (BPO / Call Center).
• Exceptional English fluency (C1+ / neutral accent) and strong phone etiquette.
• Proven de-escalation and conflict resolution skills.
• Mandatory availability for night shift (6 PM–2 AM OR 8 PM–4 AM) and full-time, on-site presence at Gulistan-e-Johar.

Compensation & benefits

• Total Monthly Package: ₨63,000 – ₨75,000+ (Base ₨45k–₨50k + Incentives ₨18k–₨25k). Top performers regularly earn ₨68k–₨75k+.
• Guaranteed attendance bonus and optional salary advance.
• Comprehensive, paid, skills-focused onboarding and continuous coaching.
• Clear promotion path to Senior Specialist and Leadership roles.
• Stable schedule and predictable KPIs — suited for experienced night-shift professionals.

Job Type: Full-time

Pay: Rs40,000.00 - Rs60,000.00 per month

Application Question(s):

• Available for night shift (6 PM–2 AM OR 8 PM–4 AM) and on-site at Gulistan-e-Johar?
• Verifiable 1+ year experience in international calling (sales OR support)?

Work Location: In person