Investigation Supervisor-SNAP RIP

Join One of the Fastest-Growing Companies in Government Services!

At ISN Corporation, headquartered in Bethesda, Maryland, we deliver specialized professional services to over 100 Federal government agencies across the country. Our reputation for excellence and results has earned us a spot on the Washington Business Journal’s list of the 50 Fastest Growing Government Contractors, as well as the Inc. 5000 list of Fastest Growing Private Companies—two years running!

We’re not just growing fast—we’re building something great.

Why You’ll Love Working at ISN:
We believe great work starts with a great workplace. Here’s what we offer to support you:

• Comprehensive medical coverage with prescription benefits
• Dental plan to keep you smiling
• Flexible spending accounts for smarter saving
• Company-paid short- and long-term disability insurance
• Free basic life insurance—because we’ve got your back
• A solid retirement plan to help you plan ahead
• Paid time off starting on Day 1

Who We’re Looking For:
You’re organized, energetic, and ready to make an impact. You thrive in fast-paced environments, love checking things off your to-do list, and can juggle multiple priorities without breaking a sweat. Most importantly, you bring a positive attitude and a problem-solving mindset to everything you do.

If you’re a self-starter with an eye for detail and a passion for excellence, we’d love to meet you.

Big Missions. Bigger Opportunities. Grow with us today!

ISN is actively seeking experienced Investigation Supervisors to support Supplemental Nutrition Assistance Program (SNAP) programs within Central, Eastern, Midwest, Northen, Southern, and Western regions. Specific tasks for this role may include but not limited to the following:

• 
  Provide regional oversight of fraud investigation teams and support for SNAP program
• Support in planning, executing, and monitoring nationwide SNAP retailer investigative activities.
• Assist with managing daily operational oversight of nationwide field investigative staff.
• Ensure investigative activities comply with USDA FNS regulations, SNAP requirements, privacy standards, and evidentiary guidelines.
• Track project milestones, deliverables, and timelines to ensure contract compliance and on-time submission.
• Support corrective action plans and follow-up activities when performance or compliance gaps are identified.
• Support in responding to customer inquiries, data calls, and issue resolution.
• Assist in compiling program metrics, performance reports, periodic status reports, and overall program deliverables.
• Support process improvement initiatives to enhance investigative efficiency, quality, and compliance.

Experience:

• Experience with government contract performance standards, reporting requirements, and quality control frameworks is preferred.
• Working knowledge of SNAP requirements, policies, and procedures, particularly as they relate to retailer investigations, compliance, and enforcement.
• Demonstrate proficiency in secure case management, data tracking, and collaboration systems to support remote oversight, quality review, and performance monitoring of nationwide government investigative programs.

Qualifications:

• Minimum of 5 years' investigative experience (i.e. government/private investigative work)
• Minimum of 5 years of senior or supervisory management experience with proven ability to resolve client issues, adept at management and technical review to ensure quality
• Minimum of 2 years' experience managing a nationwide field staff for government projects
• Strong written and verbal communication skills, including experience preparing client-facing reports.
• Proficient in navigating multiple systems simultaneously, maintaining data accuracy, and ensuring compliance.
• Must be available to travel as needed
• Demonstrate ability to manage tasks remotely to meet program needs
• Must be U.S. citizen
• Must willing to undergo federal background check to obtain security clearance as needed
• Bachelor’s degree from an accredited four-year college or university

ISN Corporation is proud to be an Equal Opportunity Employer.

We are an Equal Employment Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, disability status, marital status, genetic information, or any other characteristic protected by law.

ISN Corporation maintains a Drug-Free Workplace. All candidates must successfully complete a pre-employment background investigation prior to starting employment.