IT Administration and Support Services

Required Qualifications

• Education: Bachelor’s degree in computer applications, Information Technology, or a related IT bachelor’s degree.
• Certifications: Microsoft and AWS certifications
• The candidate must hold, at a minimum, the following certifications: AWS Certified Solutions Architect and Microsoft Certified: Azure Administrator Associate.
• Experience: Minimum of 10 years of proven experience in system and network administration, cloud platforms, and end-user support.

Key Responsibilities:

1. Server & System Administration
2. Network Management
3. Cloud & Microsoft Services
4. Security & Monitoring
5. Website & Communication
6. Cloud Infrastructure
7. IT Development & Support
8. Database & Platform Support
9. User & Asset Support
10. Administrative & Project Support

Read More Details Below:
1. Server & System Administration

• Manage server infrastructure including Active Directory (AD), file servers, Exchange (on-premises), and web servers.
• Oversee virtual environments (VMware, Hyper-V).
• Monitor system performance, apply updates, and troubleshoot issues.
• Ensure data integrity through regular backups and disaster recovery.
• Perform hardware/software troubleshooting and coordinate with vendors.
• Manage DHCP Server and related services.

2. Network Management

• Maintain and support network infrastructure: routers, switches, firewalls, VLANs.
• Monitor network performance, resolve connectivity issues, and ensure end-to-end network security (firewall policies, access controls).
• Manage GDN network migration and secure VLAN segmentation.
• Manage and support Wi-Fi routers and access points.

3. Cloud & Microsoft Services

• Administer Microsoft 365 services: SharePoint, Teams, OneDrive, Azure AD, Intune, and Planner.
• Create/manage mailboxes, distribution lists, and licenses.
• Provide end-user support for O365 tools and services.
• Create/edit SharePoint sites and manage user permissions.
• Manage AWS cloud environment (EC2, S3, RDS, VPC, backups, etc.).
• Provide AWS backup, maintenance, and monitoring in line with IGA cloud policies.
• Experience with Ubuntu Server and Windows Server.
• Support infrastructure migration to AWS, including cloud architecture design and documentation.

4. Security & Monitoring

• Manage Palo Alto Cortex and Qualys agents on workstations.
• Monitor logs for threats/vulnerabilities and ensure compliance with protocols.
• Implement and maintain NCSC cybersecurity recommendations for IT infrastructure, websites, and endpoints.
• Support ArcGIS software security compliance and cloud security guidelines.

5. Website, Communication & Collaboration

• Administer CMS platforms, upload content, and maintain website updates.
• Manage web server and application migration.
• Support AVAYA telephony systems and virtual meetings (MS Teams, Zoom).
• Create and distribute email campaigns (Mailchimp).
• Provide disaster recovery planning and support.

6. IT Development & Application Support

• Provide technical support for all IT and development projects.
• Prepare RFPs and serve as on-site technical POC for project implementations.
• Support integration and upgrades (e.g., Attendance System with external workflows).
• Administer Airtable and Zendesk platforms.
• Provide development support: ASP.NET, PHP, MySQL, PostgreSQL, React.js.
• Support and maintain ArcGIS platforms (ArcGIS Pro, ArcGIS Server, Portal): licensing, setup, maintenance, backups, updates, patching, and restorations.

7. Database & Platform Support

• Manage databases: MySQL, MS SQL, PostgreSQL.
• Maintain and support Ubuntu-based servers for database services.

8. User & Asset Support

• Provide first-line end-user technical assistance (hardware, software, networking).
• Install/configure desktops, laptops, printers, and peripherals.
• Train end-users and maintain asset inventory & documentation.
• Manage applications and IT assets.
• Provide IT support to public-facing requirements when needed.

9. Administrative & Project Support

• Provide on-site IT support for executive meetings (Board of Directors, CEO).
• Deliver IT support for National Data Bank (Aqari) project.
• Manage and support CCTV systems.
• Document all configurations, procedures, and support activities.
• Handle IT budgeting, purchasing, and inventory management.
• Coordinate with stakeholders and propose/implement new technologies.

Job Type: Full-time

Pay: BD500.000 - BD1,000.000 per month

Application Question(s):

• Do you have the following certifications: AWS Certified Solutions Architect and Microsoft Certified: Azure Administrator Associate?

Education:

• Bachelor's (Required)

Experience:

• IT Administration and Support Services: 10 years (Required)

Location:

• Manama (Required)