IT Administrator

Job Summary:

The IT Support Executive is responsible for providing technical support and assistance to end-users within an organization. This includes installing, configuring, and troubleshooting hardware, software, networks, and systems to ensure optimal performance and minimal downtime. The ideal candidate should have strong problem-solving skills, a customer-oriented mindset, and the ability to communicate technical information clearly to non-technical users.

Key Responsibilities:Technical Support:

• Provide first and second-level support for desktops, laptops, printers, and mobile devices.
• Troubleshoot hardware and software issues via phone, email, remote access, or in person.
• Set up and configure new hardware and software for users.

User Assistance:

• Respond to support tickets in a timely and professional manner.
• Assist users with issues related to email, applications, VPN, internet access, etc.
• Train employees on software and system usage when needed.

Network & Systems Support:

• Monitor network and system performance.
• Assist in resolving network connectivity issues.
• Support IT infrastructure including LAN/WAN, Wi-Fi, and server environments under the supervision of senior staff.

Installation & Configuration:

• Install operating systems, applications, and system upgrades.
• Configure new user accounts, permissions, and passwords in Active Directory or other systems.

Maintenance & Documentation:

• Perform routine maintenance tasks such as updates, patches, and backups.
• Document issues, resolutions, and procedures for future reference.
• Maintain inventory records for hardware, software licenses, and other IT assets.

Security & Compliance:

• Follow and enforce IT policies and procedures, especially related to cybersecurity.
• Support compliance efforts such as software license audits and data protection regulations.

Qualifications:Education:

• Diploma or Bachelor’s Degree in Information Technology, Computer Science, or a related field (preferred)

Certifications (optional but advantageous):

• CompTIA A+, Network+
• Microsoft Certified: Modern Desktop Administrator Associate
• ITIL Foundation
• Cisco CCNA

Experience:

• 1–3 years in an IT support or helpdesk role
• Experience with Windows OS, Microsoft 365, basic networking, and troubleshooting tools

Skills:

• Strong technical troubleshooting abilities
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Familiarity with ticketing systems (e.g., ServiceNow, Jira, Freshdesk)
• Understanding of cybersecurity basics

Job Type: Full-time

Pay: AED2,000.00 - AED3,000.00 per month