IT administrator/ Support Specialist/ IT Support Analyst

Terrasparq Tech Pvt Ltd provides advanced IT service and support solutions to US-based operations. We operate directly in support of our clients with shared or dedicated services, helping them navigate the technology of the connected world.

Job Description

We are seeking an IT Administrator & Support Specialist to join our team and

provide critical support across multiple platforms. This role will be responsible for managing

and supporting the Nielsen Mobile Device Management (MDM) system, overseeing internal IT

infrastructure, and assisting employees with LinkedIn upgrades and activations. The ideal

candidate will be tech-savvy, proactive, and skilled at troubleshooting and supporting a range of

IT-related tasks.

1. MDM Support

* MDM User Support: Provide assistance to users with Service Line activations,

troubleshooting, and ongoing support for the Nielsen MDM platform.

* Device Enrollment & Management: Enroll new devices into the MDM system and

ensure they are properly configured for use within the organization.

* Device Release & Deactivation: Manage the release and deactivation of devices,

ensuring they are safely removed from the MDM system when no longer needed.

* Security Compliance: Ensure that all devices under MDM management are compliant

with security policies, including software updates and patching.

2. IT Administration

* Network Management: Oversee and maintain the internal network infrastructure,

including routers, switches, firewalls, and other networking equipment.

* Hardware Management: Manage internal electronic equipment, including desktops,

laptops, printers, and other peripherals. Ensure they are properly maintained, upgraded,

and replaced as necessary.

* Troubleshooting & Issue Resolution: Provide day-to-day IT support to staff by

troubleshooting and resolving hardware, software, and network-related issues.

* System Security & Backups: Ensure proper security protocols are followed and

systems are backed up regularly. Respond to any potential security threats or breaches.

* Software & Hardware Inventory Management: Keep track of hardware/software

inventory, manage licensing, and handle procurement when needed.

3. Support Specialist

* User Assistance with LinkedIn Upgrades: Help users with device upgrades.

* Account Activations & Troubleshooting: Provide assistance to users with activations

and troubleshoot issues.

* Transfer of Billing responsibilities

* Maintain tracking record of Zero Usage, Inactive Lines and Remove them

Experience and Skills required

• Technical Support and Troubleshooting skills
• Experience with desktop computers and routers
• Strong analytical skills
• Excellent customer support skills
• Good communication and problem-solving skills
• Ability to work effectively in a team
• Bachelor's degree in Computer Science or a related field is a plus

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Paid sick time
• Provident Fund

Ability to commute/relocate:

• Zirakpur, Punjab: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Support Specialist: 1 year (Preferred)

Language:

• English (Preferred)

Shift availability:

• Night Shift (Required)

Work Location: In person