IT and Data Support Specialist

JOB_REQUIREMENTS

Hires in

Not specified

Employment Type

Not specified

Company Location

Not specified

Salary

Not specified

Massachusetts Office of Campaign and Political Finance (OCPF) is seeking candidate to join our small IT team to support our IT systems and infrastructure, custom applications and 16 desktop users. Assist with internal hardware support, custom software technical support for our clients and staff, and help with network administration support. This role spans endpoint and infrastructure administration, security and backups, ticket and request management, web development support, document and processes development, generating analytical reports, and developing user friendly educational tools for both internal and external stakeholders.

Qualifications

KEY REQUIREMENTS

Degree in computer science or equivalent experience preferred.
3+ years in an IT-related field (support or software-related).

PERFERRED QUALIFICATIONS/TECHNICAL SKILLS

Proficiency in Microsoft SQL Server or equivalent relational databases (e.g., Oracle, PostgreSQL, MySQL), including basic querying capabilities.
Experience with ServiceNow, Dropbox, GitHub, and Adobe Acrobat DC forms.
Strong working knowledge of Windows Server, Windows 10+, and Microsoft Office Suite.
Familiarity with major web browsers (Internet Explorer, Firefox, Chrome).
Hands-on experience with installation, configuration, and maintenance of networking components, operating systems, and computer hardware.
Working knowledge of Active Directory, Exchange administration, IIS, and core networking protocols (TCP/IP, DHCP, DNS, VPN, HTTP), including firewalls and proxy servers.
Understanding of Azure administration, security principles, backup strategies, and storage systems.
Basic programming literacy (C#, JavaScript) and exposure to web application development and testing.
Excellent customer service and interpersonal skills; comfortable engaging with clients and cross-functional teams.
Ability to manage multiple deadlines with strong organizational, analytical, and problem-solving skills. Works well independently and collaboratively to meet team goals with precision and efficiency.
Strong written and verbal communication skills, with the ability to produce clear technical documentation for non-technical audiences.
Commitment to maintaining confidentiality and handling sensitive information appropriately.
Preferred experience with web development workflows, accessibility standards, end-to-end testing tools (e.g., Playwright), and cloud platforms such as Azure and AWS.

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO

Provide phone-based technical support for the agency’s flagship electronic filing application.
Deliver internal IT support for desktop workstations, laptops, printers, scanners, phones, and other peripherals, including VPN connectivity, network infrastructure (Wi-Fi, routers, firewalls, cabling), and hardware acquisition and maintenance.
Coordinate staff onboarding and offboarding processes; manage internal data requests and external public records inquiries.
Administer Active Directory and Exchange environments, including mailbox and group management, policy enforcement, and credential/access control across multiple platforms.
Conduct functional testing of internally developed software applications.
Maintain and support cloud-based infrastructure on Azure, including patch management, security hardening, and firewall configuration for SQL Server connectivity.
Collaborate on enhancements to public-facing websites and applications, focusing on accessibility, usability, and issue resolution.
Ensure reliable backup and security protocols for both cloud and on-premises databases.
Assist in gathering business requirements and producing documentation for new and ongoing technology projects.
Support the maintenance and updates of multiple web applications.
Conduct technology evaluations to assess tools and applications for organizational fit.
Serve as liaison between the agency and the Massachusetts Executive Office of Technology Services and Security (EOTSS).
Perform additional duties as assigned by the Director or Chief Information Officer.

COMPENSATION

This is a full-time, exempt, at-will position not covered by a collective bargaining agreement or civil service regulations. The role offers an excellent benefits package. The starting salary range is $70,000 to $80,000, commensurate with qualifications and experience. This is currently a hybrid position, requiring three in-office days per week in Boston. The posting will remain open until the position is filled.

NOTICE OF BACKGROUND CHECK

The Agency requires a background check on all prospective employees as a condition of employment. Candidates should be aware of this requirement but should also know that such a background check is not initiated until:

1. A candidate is invited to a second or subsequent interview; and

2. The candidate has signed the Criminal Offender Record Information (CORI) Acknowledgement Form.

This background check includes a check of Criminal Offender Record Information on all prospective employees as a condition of their employment. Individuals other than those references provided by a candidate may be contacted while a full background and qualification check is completed.

OCPF is an Equal Opportunity Employer and does not discriminate based on protected characteristics such as race, color, religion, sex, sexual orientation, national origin, age, disability, or veteran status.

Please submit letter of interest and resume to Chief Financial Officer, Brittany Johnson at brittany.johnson@mass.gov

Official Title: Technical Support Specialist

Primary Location: United States-Massachusetts-Boston-1 Ashburton Place

Job: Information Systems and Technology

Agency: Office of Campaign&Pol Finance

Schedule: Full-time

Shift: Day

Job Posting: Nov 5, 2025, 6:15:01 PM

Number of Openings: 1

Salary: 70,000.00 - 80,000.00 Yearly

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Brittany Johnson, Chief Financial Officer - 6179798308

Potentially Eligible for a Hybrid Work Schedule: Yes

Similar jobs