IT Asset Management

Dubai, United Arab Emirates

IT Asset Management OR End Point Engineer

Job Description

Role Overview:
We are seeking a highly skilled and experienced professional to take on a hybrid role that combines End User Computing (EUC) Subject Matter Expertise with IT Asset Management responsibilities. The ideal candidate will have a strong background in end-user support environments, with deep technical knowledge of EUC technologies and proven experience in managing IT assets across their lifecycle.

This role is critical in ensuring seamless end-user experience while maintaining optimal control and visibility over IT assets within the organization.

Qualifications & Skills:

Bachelor’s degree in Information Technology, Computer Science, or related field.
10+ years of experience in EUC support and IT asset management.
Strong knowledge of Windows/Mac OS, M365, SCCM/Intune, VDI, and endpoint security tools.
Experience with ITAM platforms (e.g., ServiceNow, Lansweeper, Ivanti).
Excellent problem-solving, communication, and stakeholder management skills.
ITIL certification or equivalent is a plus.
Ability to work independently and manage multiple priorities in a fast-paced environment.

Key Responsibilities:
End User Computing (EUC):

Serve as the SME for EUC technologies including desktops, laptops, mobile devices, virtual desktops, and collaboration tools.
Lead the design, deployment, and support of EUC solutions, ensuring high availability and performance.
Provide advanced troubleshooting and technical support for end-user issues.
Collaborate with IT teams to implement automation and self-service capabilities.
Drive continuous improvement in end-user experience through proactive monitoring and feedback analysis.
Manage endpoint security, patching, and compliance in coordination with InfoSec teams.

IT Asset Management:

Oversee the full lifecycle of IT assets including procurement, deployment, maintenance, and disposal.
Maintain accurate asset inventory using ITAM tools and ensure data integrity.
Develop and enforce asset management policies, standards, and procedures.
Coordinate with vendors and procurement teams for hardware/software acquisition and renewals.
Ensure compliance with software licensing and regulatory requirements.
Generate reports and analytics to support budgeting, forecasting, and audits.

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