IT Assistant

Position Title: IT Assistant

Location: Remote

Employment Type: Full-Time

Experience Level: 2+Years

Company: Teamficient - www.teamficient.com

Salary Range: $800 - $1000 (Negotiable for highly experienced candidates)

Work Schedule:

• Time Range: Between 7 AM – 7 PM CST (Graveyard shift)
• Working Hours: 9 hours per day (8 working hours + 1-hour break)
• Days Off: TBD (2 days per week)

About Us: At TeamFicient, we are a dynamic team of highly experienced professionals dedicated to providing tailored solutions that meet the unique needs of our clients. We are currently seeking a skilled IT Assistant to join our team and play a crucial role in maintaining the efficiency and accuracy of our day-to-day operations.

Why Join Us?

✅ Competitive salary with potential increases based on performance.

✅ Opportunities for career advancement.

✅ Stable and supportive work environment.

Job Overview

We’re seeking a dependable and detail-oriented IT Assistant to manage the core user operations that keep our team productive and secure. This role is essential for overseeing onboarding/offboarding, access permissions, and tool administration across multiple platforms like Zoho, Google Workspace, Microsoft 365, and our VOIP system. You'll also ensure that team timesheets are accurately logged and assist with IT support tickets as needed.

Key Responsibilities

• Manage employee onboarding and offboarding, including creation and removal of system credentials.
• Assign and maintain user access and permission levels across all company tools.
• Handle Zoho Apps administration, especially Zoho Recruit and the Zoho One suite.
• Provide technical support using a ticketing system, resolving common software and access issues.
• Set up and manage VOIP systems such as Zoom Phone or 8x8.
• Review employee timesheets for accuracy using tools like Time Clock Wizard.
• Support Google Workspace and Microsoft 365 email and user account administration.
• Perform basic WordPress website edits and content updates.

Qualifications

• Associate’s or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
• 2–3 years of experience in an IT support or systems administration role.
• Strong familiarity with Google Workspace and Microsoft 365 admin tools.
• Hands-on experience managing Zoho Apps, especially Zoho Vault.
• Experience with Zoom Phone, 8x8, or other similar VOIP platforms.
• Knowledge of Time Clock Wizard or other time-tracking tools.
• Basic understanding of WordPress content management and editing.
• High attention to detail, especially in handling credentials and user data.
• Strong communication and troubleshooting skills.
• Bilingual capabilities (English/Spanish) needed.

System Requirements

• Desktop/Laptop
• Intel Core i5
• 4GB RAM for multitasking requirements
• Workstation free from any Noise and Distractions
• Backup Internet Connection
• USB Headset with Noise Cancelling
• Backup for Power Outage: Generator/UPS or Alternative Location

Application Process

All initial interviews for this position will be conducted via a Google Form interview setup.
Applicants must complete the form using the link provided below to be considered for the position.

[Submit Your Initial Interview Here] - https://forms.gle/B8LsjtBJ1PqL4KeD9

Only shortlisted candidates will be invited for a technical interview and assessment test following the initial screening.

This is a long-term opportunity to grow with a supportive, global team and build a rewarding work-from-home career with Teamficient.

Job Type: Full-time

Work Location: Remote