IT Assistant

To provides technical support for computer systems, networks, and hardware, often serving as the first point of contact for staff seeking technical help. This is typically an entry-level position that offers broad exposure to information technology tasks.

Core responsibilities:

• Technical support: Provide first-line support to users for hardware, software, and network-related problems through a help desk or direct assistance.
• Installation and configuration: Install, configure, and maintain computer systems, software applications, and peripherals.
• System maintenance: Monitor and maintain computer systems, including performing regular updates, patches, and security protocols.
• User account management: Set up, manage, and administer user accounts, permissions, and security settings.
• Troubleshooting: Diagnose and resolve technical issues to minimize downtime and ensure smooth operation.
• Documentation: Create and maintain technical documentation, user guides, and standard operating procedures.
• Network support: Assist with monitoring and maintaining the company's network infrastructure.
• Data backup and recovery: Perform regular data backups and assist with data recovery procedures as needed.
• QUALIFICATIONS:
• bachelor's or associate's degree in Information Technology, Computer Science, or a related field.
• Certifications such as CompTIA A+ are often desirable
• At least 2 years work experience.

Job Type: Full-time