IT Assistant (L1, L2, L3)

IT Assistant (L1, L2 & L3 Support)

Job Summary
We are seeking a skilled IT Assistant to provide L1, L2, and L3 technical support across IT infrastructure, networking, cloud platforms, cybersecurity, and end-user systems. The ideal candidate will ensure smooth IT operations, troubleshoot technical issues, and support enterprise technologies across multiple locations.

Key Responsibilities

• Provide technical support for desktops, laptops, printers, mobile devices, and network connectivity.
• Manage user accounts, Microsoft 365, Active Directory, email setup, and access permissions.
• Troubleshoot hardware, software, server, and network-related issues.
• Configure and support switches, routers, firewalls, VPNs, and Wi-Fi systems.
• Administer cloud platforms such as Microsoft Azure, AWS, and Microsoft 365.
• Support virtualization environments including VMware and Hyper-V.
• Monitor cybersecurity tools, endpoint protection, backups, and disaster recovery processes.
• Maintain IT documentation, asset inventory, and infrastructure reports.
• Assist with office IT setup, system upgrades, migrations, and infrastructure projects.

Requirements

• Bachelor's Degree or Diploma in IT, Computer Science, or related field.
• 4–7 years of experience in IT support and infrastructure management.
• Strong knowledge of Microsoft 365, Active Directory, Networking, Cloud Platforms, Virtualization, Firewalls, and Cybersecurity.
• Experience with Azure, AWS, VMware, Hyper-V, VPNs, and helpdesk ticketing systems.
• Excellent troubleshooting, communication, and problem-solving skills.

Preferred Certifications

• CompTIA A+, Network+
• Cisco CCNA
• Microsoft Certifications
• Azure Fundamentals
• AWS Cloud Practitioner

Pay: AED5,000.00 - AED6,000.00 per month

Application Question(s):

• A user cannot access the company network, email, and shared drives. How would you troubleshoot and resolve the issue?
• . Describe a situation where you had to resolve a critical server, network, or cloud-related issue. What was the problem, and how did you fix it?
• What measures would you implement to improve cybersecurity within an organization?

Work Location: In person