IT Associate

Are you someone who wants to be part of something bigger? Want to work with a dynamic team of people where you can be YOU and not just a number? If so, this IT Associate position may be your #FitForLife!

William Vaughan Company, a locally recognized, full-service accounting firm in Maumee, Ohio is currently searching for the perfect fit to join our team. We value a “work hard, play hard” mentality and embrace our innovative and forward-thinking staff. Life is short, so why not work somewhere that makes you happy?

The IT Associate will assist in all IT supporting functions to make sure our team is able to do their work properly and timely. This may include lifting heavy equipment, answering techncial tickets and assisting in person and over the phone. If you enjoy helping create a great work environment for all and help solve IT problems, we want to connect with you!

Role:

• Assess incoming help desk tickets and resolve employee problems in all areas of IT.
• Assess and escalate/assign incoming help desk tickets to other members of the IT department depending on experience and/or access.
• Answer incoming calls to the help desk and create/assign tickets based on existing IT issues and/or projects.
• Create and maintain knowledge articles related to past/existing issues.
• Maintain and update IT asset inventory and assist in the on-boarding and off-boarding of assets.
• Assist in confidential hires and terminations processing.

• Projects

  • Complete a wide variety of tasks related to ongoing IT projects, sometimes including travel to other offices.
  • Complete new software installs on employee computers.
  • Complete hardware installs/upgrades on employee computers.
  • Assist in employee on-boarding and off-boarding procedures related to technology

Requirements:

• The ability to investigate and troubleshoot issues and formulate a resolution independently.
• Ability to communicate with others and impart information to various levels of staff.
• Proficient in various software programs and aptitude to learn new software quickly and efficiently.
• Flexibility to jump from various issues and prioritize the most important problem that needs to be solved.
• At least 1 year of IT/Help Desk experience.

Benefits & Perks:

Our commitment is to continually invest in our people, both professionally and personally. Our benefits and perks go beyond industry standards to include competitive pay, excellent medical, dental, and vision plan options, bonuses, referral programs, life insurance, 401(k) plan, community service opportunities, fun company events, ‘dress for your day’ attire, and so much more, including:

• Access to cutting technologies to help make your job easier
• Career coach opportunities where you can mentor and develop associates
• A fast-paced, progressive, and inclusive work environment
• Complimentary coffee and snack stations throughout the office
• Family-first culture, with added time-off for maternity AND paternity leave

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