IT Business Analyst

This role bridges technology delivery and data-driven decision-making. The IT Business Analyst is responsible for managing key IT and digital initiatives while also developing analytics and insights to support strategic and operational decisions. The position requires a mix of program management expertise, systems understanding, and data analysis capability.

Key Responsibilities

Business Requirements & Analysis - 50%

• Engage with stakeholders across departments (Sales, Marketing, Product, Finance, HR, etc.) to understand operational challenges and system requirements.
• Gather, analyze, and document business and functional requirements.
• Translate business needs into clear technical specifications for system enhancements or new solutions.
• Evaluate current processes and identify areas for improvement or automation.
• Work with business teams to develop dashboards, reports, and analytical insights.
• Ensure accuracy and consistency of data across business systems.
• Support business intelligence and reporting initiatives using tools like Power BI or Tableau.
• Train team members on system use, reporting tools, and IT best practices.
• Act as a local liaison with the regional IT team on system rollouts, upgrades, and integrations
• Collect sales, inventory, and operations data from multiple sources, including offline, CRM, and Excel files.
• Manually review, verify, and clean data to ensure accuracy and completeness.
• Maintain organized data records and ensure consistent file updates.
• Communicate with sales and operations teams to clarify missing or incorrect information.
• Support the preparation of basic summary reports and data trackers as needed

IT Operations & User Support - 10%

• Manage IT assets, access rights, and security configurations in line with company policy.
• Coordinate with vendors and the regional IT team for procurement, system maintenance, and software license renewals.
• Maintain reliable connectivity, data backups, and cybersecurity protection across all endpoints.
• Ensure business continuity through proactive system monitoring and issue prevention.

Qualifications & Experience:

• Bachelor's degree in Information Technology, Computer Science, or related field.
• 5+ years of experience in IT management or business support roles, preferably within large multinational organizations, handling complex projects in sales or commercial or manufacturing environments.
• Strong proficiency in data analysis and reporting tools (Advanced Excel, Power BI, SQL, or equivalent).
• Good understanding of ERP/CRM data exports
• Knowledge of IT infrastructure, networking, and cybersecurity fundamentals.
• Excellent communication skills and ability to collaborate effectively with non-technical teams.
• Proficiency in Excel (sorting, filtering, VLOOKUP, pivot tables).
• Experience in data collection, cleaning, and verification.
• Strong attention to detail and accuracy in manual work.
• Business-oriented IT support
• Analytical thinking and problem-solving
• Strong data management and visualization skills
• Cross-functional collaboration
• Proactive and hands-on work approach

What You'll Be Joining

Midea Consumer Appliances FZCO is a Regional Head Quarter of Midea Group, a rapidly growing Fortune 500 company, with humanizing-technology and provide customized solutions based on our deep understanding of human nature, enabled by the joint forces of 55 years manufacturing excellence and global leading robotic and automation technology.

The RHQ is based in Dubai where we house the most iconic brands from Midea Group portfolio: Midea, Toshiba, Eureka, and Master Kitchen. Our operational territory expands from the Europe, Middle East, Africa, CIS.

Being experts in Home Appliances, we continue to create, develop, and evolve our solutions with one commitment only: "To deliver the best products and services to our customers". We are proud of our agile, strong, and creative team who drive our growth.

We constantly identify, recruit, cultivate and promote talents who are bold and have international vision. We strongly believe everyone has unlimited potential and in the power of innovation.

With Midea Consumer Appliances FZCO you will receive lifelong training, the opportunity to grow professionally and personally, and you will work with and learn from the most dedicated and supportive teams imaginable. Talent is at the center of everything we do, join us and let's grow together.

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