IT Client Services Site Lead

At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and delivery of testing advancements that improve patient outcomes across a range of settings. As a member of our team, you can make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development.

Cepheid is proud to work alongside a community of six fellow Danaher Diagnostics companies. Together, we’re working at the pace of change on diagnostic tools that address the world’s biggest health challenges, driven by knowing that behind every test there is a patient waiting.

Learn about the Danaher Business System which makes everything possible.

Do you want to work in Infrastructure and Operations IT Team ? Do you enjoy IT Client Services Support? Then read on!

We are currently seeking an IT Client Services Lead for Bangalore Office who will be responsible for overseeing and managing all IT-related activities at our Bangalore office. The ideal candidate will possess strong technical skills, excellent communication abilities, and a proactive approach to problem-solving.

• We are seeking a dedicated and experienced IT Leader Site Support to join our Infrastructure and Operations department. This role is responsible for overseeing and managing all IT-related activities at our Bangalore office. The ideal candidate will possess strong technical skills, excellent communication abilities, and a proactive approach to problem-solving.

In this role, you will be responsible for:

• Serve as the primary point of contact for IT issues and ensure timely resolution. Schedule Management - Understanding of how to create, manage and understand impacts to project scope, constraints, and schedule
• Provide business support, including troubleshooting issues and providing appropriate support to the business stakeholders.
• Manage and support all on-site IT equipment including laptops, mobile devices, printers, and other peripherals.
• Perform routine maintenance and updates on Windows systems and other IT infrastructure. Ensure compliance with IT policies and procedures.
• Document and report IT incidents and resolutions. Respond to and, where appropriate, escalate and drive reported incidents & major incidents

The required qualifications for the job include:

• Bachelor’s degree in Computer Engineering, Information Systems, or a related field. Multiple years in technical support and IT infrastructure management within corporate environments.
• Proven experience leading on-site IT operations and coordinating with global teams.
• Strong understanding of network technologies (LAN/WAN/Wi-Fi), servers, telecommunications, and audiovisual systems.Familiarity with Windows environments, mobile devices, and incident management tools.
• Professional-level proficiency in English (spoken and written), with the ability to communicate effectively with both technical and non-technical stakeholders.
• Experience presenting, leading vendor meetings, and managing local teams.

It would be a plus if you also possess previous experience in:

• French or Spanish language would be a plus.
• Additional training in IT service management or infrastructure is a plus.
• Experience in Diagnostics corporations/pharma companies.

Working Conditions

This position is based in our Bangalore Cepheid office and requires 100% on-site presence. The candidate must be available to address IT issues during regular business hours and occasionally outside of normal hours as needed.

Cepheid, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.