IT Core Services System Administrator.Enterprise Information Management

Job Purpose

 Maintaining proper planning, implementation, and operations for the technologies and services
 Managing the interactions between Internal Teams, Vendors and Customer teams to assure
services delivery / availability and fast TTM / problem solving with the best quality and a
satisfactory service level.
 Identifying problematic areas and implementing strategic solutions in time.
 Overseeing and determining major IT projects including system updates, upgrades, migrations
and outages
 Fostering new ideas, technologies and ways of improvement for Infrastructure and Development
Systems and Sub Systems.
 To plan, develop, implement and operate Infrastructure Services Solutions

Report To Position Name

Infrastructure Services
 Plan, Implement, Operate and Maintain all aspects of Infrastructure Technologies and Services
provided internally to Etisalat users and externally to our ICT customers in our Data Centres, Head
Quarters, Contact Centres and Retail stores including;

 Planning, Implementation, and Operations for all Infrastructure offered services
 Active Directory, Archiving, File and Print Services and System Center services for all Etisalat
Employees across all locations HQs, Buildings and Retail Stores.
 Cloud SaaS services provided to ICT Customers
 Application and Desktop Virtualization
 Full Responsible and Accountable on all live production Technologies and Services offered.
 Responsible on maintaining proactively and reactively all Technologies and Services offered
during business hours and On-Call.
 Responsible on the continuous enhancements in the operational tasks to meet the organization
objectives.
 Third level of support for Infrastructure Technologies and Services offered.
 Follow up reviewing and publishing the services documentations to assure business continuity
and fast tracks for problems resolution.
 Apply patch fixes for all bugs on all live systems whenever needed.
 Responsible on issuing RFPs / RFQs for Infrastructure services provided.
 Work in full cooperation with the IT Service Support team in any escalated issues End to End
until complete resolution.
 Check and ensure resolution of all issues to achieve all operations objectives without breaching
the SLA.
 Follow Change Management Processes in handling all changes concerning production systems.
Enhance operations SLAs and assure customer satisfaction.
Customers and Vendor Management
 Vendor management, negotiation, evaluation, selection and escalation.
 Offering the proper Technical solutions for customers
 Providing superior Service Delivery and Service availability for customer solutions
 Monitoring Contractual Agreements to evaluate and monitor contracts to ensure vendors comply
with supporting contractual terms and conditions.
Reporting & Documentation

 Responsible for responding to mails and sending required reports in a good timely manner.
 Develop Quarterly presentation showing quarterly results.
 Develop regular weekly reports showing the work progress & status of assigned tasks/projects.

QUALIFICATIONS_ESSENTIAL

 BSc in Telecommunications & Electronics Engineering, Computer science or equivalent.
 Solid Experience in Exchange, SharePoint, MS SQL and System Center
 Solid Experience in Microsoft Infrastructure Services and Clustering

QUALIFICATIONS_DESIRABLE

 Highly motivated and competent with decision-making ability
 Very Good Analytical, Problem Solving and Integration skills
 Very Good ability to conduct gap analysis on current systems and develop plans to cover
these gaps
 Plan for activities and carry out assignments with no supervision
 Very good communication, documentation and presentation skills
 Excellent in Arabic & English (Reading, Writing & Oral)
 Innovative
 Teamwork

EXPERIENCE_ESSENTIAL

Minimum 3 Yrs. experience in Windows/Linux Systems administration.

EXPERIENCE_DESIRABLE

 Hands on Experience Citrix
 Hands on Experience Virtualization VMware/Hyper-V/KVM
 Hands on Experience Scripting, PowerShell and Automation
 Hands on Experience x86 servers, Networking and Security Solutions

CERTIFICATIONS_ESSENTIAL