IT Desktop Technician

Job Overview

The IT Desktop Technician is responsible for managing day-to-day IT operations at the local site while acting as a key liaison with regional and global IT teams in a global Oil & Gas environment.
The role ensures stable, secure, and efficient end-user computing services through hands-on support, troubleshooting, and coordination across distributed IT teams.

This position provides frontline technical support for desktop systems, operating systems, Microsoft 365, imaging, and end-user troubleshooting, while supporting infrastructure initiatives and ensuring compliance with company policies, safety standards, and regulatory requirements.

Key Responsibilities

End-User & Desktop Support

• Install, configure, maintain, and troubleshoot desktop computers, laptops, peripherals, and mobile devices
• Provide on-site and remote IT support to users through the Service Desk ticketing system
• Diagnose and resolve hardware, software, OS, and application issues, escalating where necessary
• Perform OS imaging, deployment, rebuilds, and refresh activities using approved tools and standards
• Support Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, and identity-related issues

IT Operations & Infrastructure Support

• Act as local IT hands-and-feet support for regional and global infrastructure teams
• Assist with local server support, including monitoring and coordination of backup activities
• Support LAN/WAN, Wi-Fi, IP telephony, printers, access control systems, and mobile technologies
• Participate in infrastructure upgrades, migrations, and site IT projects
• Conduct site visits, system installations, commissioning, and upgrades as required

Coordination & Governance

• Liaise closely with regional desktop, systems, network, and cybersecurity teams
• Follow approved Standard Operating Procedures (SOPs) and global IT instructions
• Maintain accurate technical documentation for supported sites and systems
• Support change management by ensuring documentation, approvals, and communication are in place
• Ensure compliance with IT security policies, data protection, and corporate governance standards

Safety, Quality & Continuous Improvement

• Perform all activities in line with company HSE, security, quality, and ethical standards
• Promote safety, security, and environmental protection as core operational values
• Identify risks, operational gaps, and improvement opportunities within local IT services
• Operate within approved budgets and follow financial and procurement procedures
• Protect confidentiality and handle sensitive information with discretion
• Complete mandatory training and participate in performance and development reviews
Work outside normal business hours when required to support operational needs

Required Skills & Competencies

Technical Skills

• Strong hands-on experience in desktop and end-user computing environments
• Solid knowledge of Windows OS, OS imaging, deployment, and troubleshooting
• Proficient in Microsoft 365 (O365) end-user support
• Experience troubleshooting hardware, software, drivers, and system issues
• Basic understanding of Windows Server, Active Directory, and networking fundamentals (DNS, DHCP, TCP/IP)
• Familiarity with ITSM / Service Desk tools and ticket-based support models

Professional & Behavioral Skills

• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Ability to work independently with minimal supervision
• Strong time management and task prioritization abilities
• Professional demeanor with the ability to support users at all organizational levels
• Adaptability to work in a global, process-driven Oil & Gas environment
High attention to detail, accountability, and service orientation

Qualifications & Experience

• Bachelor’s degree in Information Technology, Computer Science, or a related field
• 3–6 years of experience in desktop / end-user IT support roles
• Experience working in Oil & Gas, Energy, or industrial environments is preferred
• Industry certifications (Microsoft, ITIL, CompTIA) are an advantage

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