IT Executive

Job Summary:

Unze Group is a prestigious conglomerate with over 30 years of excellence in retail, hospitality, and manufacturing, renowned for its commitment to innovation, quality, and customer satisfaction.

• Unze London, our retail division, is a leading name in fashion, offering a wide range of premium footwear and apparel.
• Unze Trading, our manufacturing division, is a prominent producer of PC spun hollow poles, specializing in high-quality products for government infrastructure projects.
• Unze Hospitality, which includes Baranh, HD, and Elysian Sweet Restaurant, is dedicated to providing exceptional dining experiences, setting a high standard for hospitality in the region.

We are currently seeking a skilled and customer-focused IT Support Executive to join our team across all three sectors of Unze Group. This role will provide essential technical support, resolve IT-related issues, and ensure the smooth functioning of IT systems and services across Unze London, Unze Trading, and Unze Hospitality. The ideal candidate will possess strong problem-solving abilities, technical expertise, and excellent communication skills to enhance the technology needs of our diverse operations.

Key Responsibilities:

• Technical Support
• Provide first-line support for hardware, software, and network issues.
• Diagnose and resolve technical problems promptly to minimize downtime.
• Assist employees with system configurations, installations, and upgrades.
• System Maintenance
• Perform routine maintenance on IT systems, including updates and patches.
• Ensure antivirus and security measures are up to date.
• Monitor system performance and resolve potential bottlenecks.
• Network Support
• Troubleshoot LAN/WAN and internet connectivity issues.
• Support the configuration and maintenance of network devices routers, switches, etc..
• Collaborate with vendors for system upgrades and repairs.
• Documentation
• Maintain detailed records of incidents, changes, and IT infrastructure.
• Create and update user guides, FAQs, and technical documentation.
• Training and Support
• Conduct training sessions to improve end-user knowledge of IT systems.
• Assist in onboarding new employees with IT tools and access rights.
• Compliance and Security
• Adhere to and enforce IT policies and procedures.
• Ensure data security and backup systems are in place and operational.
• Qualifications & Skills:
• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field
• Experience:
• At least 3 to 5 years’ experience as an IT Support Executive or similar role.
• Hands-on experience with Windows and macOS operating systems

Join us at Unze Group and contribute to advancing and maintaining our IT infrastructure across all sectors

Job Type: Full-time

Pay: Rs50,000.00 - Rs60,000.00 per month

Application Question(s):

• This is an evening shift (2pm -11pm), are you comfortable working in this shift?

Work Location: In person