IT Head

We are looking for an IT Head for one of our clients.

Timings: 9 am to 6 pm (Monday to Friday)

Office Location: DHA

Key Responsibilities:

1. Technology & Systems Management

• Lead the implementation, integration, and continuous improvement of our core enterprise systems, including Membership Management System, Member-facing technologies such as mobile and web offering, ERP, CRM.

• Drive innovation by identifying and implementing emerging technologies that enhance business performance, customer engagement, and operational efficiency such as introducing Data analytics, Agentic AI.

• Drive adoption of BI tools for reporting and insights, to monitor KPIs identified by the business.

• Ensure seamless data flow and system interoperability through robust API integrations between multiple systems.

• Stay ahead of industry trends by researching and adopting new tools, automation opportunities, and digital platforms to support growth and transformation.

• Maintain comprehensive system documentation, architecture diagrams, and process workflows for governance and scalability.

2. IT Infrastructure & Operations

• Manage network, cloud, and server infrastructure across all gym locations.

• Supervise the setup and maintenance of hardware, access control, CCTV, biometric systems, and connectivity.

• Implement and monitor data security, backup, and disaster recovery protocols.

• Ensure smooth day-to-day IT operations and high system availability.

3. Vendor & Stakeholder Management

• Manage relationships with vendors, consultants, and technology service providers.

• Review proposals, negotiate contracts, and monitor SLAs for service quality and delivery.

• Collaborate with internal departments to align IT initiatives with business goals.

4. IT Governance & Leadership

• Develop and enforce IT policies, standards, and SOPs.

• Lead and mentor the IT support team to build technical capability and operational excellence.

• Champion digital transformation initiatives across the organization.

• Regularly update management on technology performance, opportunities, and risks.

Qualification & Experience

• Bachelor’s in Computer Science or Software Engineering with major in Software Development.

• PMP Certification (Preferred)

• Minimum 10 years of experience, with at least 2 years in Similar role, Preferred if had a previous experience in a membership-based business.

Technical Skills

• Hands-on foundation required, with strength in architecture, evaluation, and Implementation.

• Languages / Frameworks: Python, PHP, React, Angular JS, or similar

• APIs & Integrations: RESTful APIs, GraphQL, Postman, JSON

• Databases: MySQL, PostgreSQL, or MS SQL

• Infrastructure: AWS, Azure, or Google Cloud; Networking (Cisco, Fortinet); Backup & Recovery

• BI & Analytics: Power BI, Tableau, with SQL and data modelling fundamentals

• Tools: Git / GitHub, Jira or Notion.

Interested candidates may apply. Please note that candidates living nearby will be preferred.

Job Type: Full-time

Application Question(s):

• Do you live nearby DHA area?

Education:

• Bachelor's (Preferred)

Experience:

• IT Infrastructure and Operations: 10 years (Preferred)
• developing and enforcing IT policies, standards and SOPs: 10 years (Preferred)
• vendor and stakeholder management: 10 years (Preferred)
• BI tools for reporting: 5 years (Preferred)
• enterprise system implementation and integration: 7 years (Preferred)

Work Location: In person