IT Help Desk Support

IT Help Desk Support

Responsibilities

• Desktop/Client Support (Windows desktop/laptop, MacBook, server, imaging services, etc...)
• Retail Support (registers, pinpads, handheld PDT devices, etc...)
• Basic User and Application Support (password resets (active directory), multi-factor authentication, vpn connectivity, etc..)
• Strong Customer Service Skills (exemplary written and verbal communication, able to de-escalate situations, and remain calm and professional in pressure situations).

Qualifications

• Requires experience using ticketing systems and writing technical support reports and documentation.
• Must possess broad knowledge and proficiency with popular operating systems, application software, desktop and laptop computers, printers and networks.
• Associate degree strongly recommended but candidates with significant experience in tech support would be considered.

Work Schedule Notes:

• Candidates would start training on a Mon-Fri 8am-5pm schedule (4-6 weeks)
• Once training has concluded, we require flexibility to work any shift based on business need and other staffing changes. We go to great lengths to keep teammates on a more permanent shift and limit changes to their schedule but reserve the right to make adjustments as needed (applies to both FTE and contracted teammates).
• Core support hours for the Service Desk are 6am-1am Monday-Saturday and 8am-7pm on Sunday. We have a staggered support model so shifts will vary anywhere across those core hours but will likely include a Sunday-Thursday or Tuesday-Saturday work week.
• We have several remote and hybrid working models based on the days and hours of your shift. Teammates who start their shift before 11am are required to work a Hybrid schedule in office Tues, Wed, and Thursday. Teammates who start their shift 11am or after are fully remote.

Compensation :

$18.24 per hour W2 plus benefit and 401k options