IT Helpdesk Representative

Job Description

Key Responsibilities

• Provide first-level technical support to end users
• Diagnose hardware, software, and network related issues
• Resolve tickets within defined service level agreements
• Install, configure, and update computer systems regularly
• Guide users on basic IT usage practices
• Escalate complex issues to senior technical teams
• Maintain accurate records of incidents and solutions
• Ensure high customer satisfaction through timely support.

Skill & Experience

• Strong knowledge of computer hardware and software
• Basic understanding of networking and operating systems
• Excellent verbal and written communication skills
• Ability to troubleshoot issues under pressure
• Customer-focused attitude with problem-solving mindset
• Familiarity with helpdesk tools and ticketing systems.

Note: Salary depends on experience and skills and is paid in local currency.

• Date Posted

  January 29, 2026
• Location

  Karachi, Pakistan, Islamabad, Pakistan
• Offered Salary:

  2128000 - 3680000 / year
• Expiration date

  September 27, 2027
• Experience

  1 Year
• Gender

  Both
• Qualification

  Bachelor Degree