IT HELPDESK TECHNICIAN

Job Description:

We are looking for a skilled and customer-oriented IT Helpdesk Technician to join our team in Bahrain. The ideal candidate must be locally available and ready to join immediately, with hands-on experience in providing technical support and resolving IT-related issues efficiently.

Key Responsibilities:

• Provide first-level technical support to end-users via phone, email, or ticketing system
• Log, track, and resolve helpdesk tickets within defined SLAs
• Troubleshoot hardware, software, and network-related issues
• Install, configure, and maintain desktops, laptops, printers, and peripherals
• Manage user accounts, password resets, and access permissions (Active Directory)
• Support Microsoft Windows, Office 365, and standard business applications
• Assist in basic network setup and troubleshooting (LAN/WAN, Wi-Fi)
• Escalate unresolved or complex issues to higher-level IT support teams
• Maintain accurate documentation of issues, resolutions, and system updates
• Ensure excellent customer service and user satisfaction

Requirements:

• Proven experience as an IT Helpdesk Technician or similar support role
• Strong knowledge of Windows OS, Office 365, and basic networking
• Familiarity with Active Directory and remote support tools
• Experience with helpdesk/ticketing systems (e.g., ServiceNow, Freshdesk, Zendesk)
• Good troubleshooting and problem-solving skills
• Strong communication and interpersonal abilities
• Ability to work under pressure and handle multiple requests
• Must be currently residing in Bahrain
• Available for immediate joining

Preferred Qualifications:

• Diploma or Bachelor’s degree in IT, Computer Science, or related field
• Certifications such as CompTIA A+, Network+, or Microsoft certifications
• Basic understanding of ITIL processes and service management

Job Types: Full-time, Permanent

Work Location: In person