IT Infrastructure & Technical Support Manager

Jadeer is hiring on behalf of one of our esteemed clients, a leading industrial manufacturer based in 10th of Ramadan City.

Overview

We are seeking an IT Infrastructure & Technical Support Manager to oversee the company’s technology backbone, ensuring reliable infrastructure, secure systems, and effective end-user support. This leadership role combines responsibility for IT infrastructure design and management with technical support operations, requiring a mix of strategic planning, hands-on problem-solving, and people leadership.

Primary Responsibilities

Infrastructure Leadership

• Oversee servers, networks, systems, and branch connections, ensuring reliability and high availability.

• Lead data center operations and implement business continuity across company sites.

• Establish disaster recovery, backup procedures, and information security controls.

• Define IT infrastructure strategy, architecture, and processes.

• Administer and develop SharePoint, Office365, and related platforms.

Technical Support Management

• Direct IT support teams to resolve hardware/software issues quickly and effectively.

• Manage escalations, monitor help desk activities, and ensure timely resolutions.

• Ensure IT stock availability to meet user needs.

• Establish ITIL standards across technical support operations.

Policy, Strategy & Planning

• Develop and implement IT policies, standards, and procedures.

• Lead annual budgeting, reporting, and cost optimization for IT.

• Partner with all departments to analyze business requirements and deliver tailored IT solutions.

• Build and manage the asset management database.

Vendor & Project Management

• Lead large-scale IT projects, including system upgrades and new deployments.

• Select and negotiate with vendors for hardware/software procurement.

• Stay updated with industry developments to adopt best-fit technologies.

People Leadership

• Recruit, train, and coach IT staff to build a high-performing team.

• Set clear job expectations and conduct performance appraisals.

• Foster collaboration across IT and business functions.

Key Behavioral Competencies

• Action Oriented: Takes on challenges with urgency and energy.

• Collaboration: Builds strong partnerships internally and externally.

• Communication: Delivers clear, audience-tailored messages.

• Global Perspective: Anticipates global trends and adapts strategies.

• Decision-Making: Makes timely, sound decisions under pressure.

Qualifications & Experience

• Education: Bachelor’s degree in Computer Science, Information Systems, or a related field.

• Experience: 10–15 years in Information Technology, including at least 3 years as an IT Manager.

• Proven expertise in data center management, data governance, and IT infrastructure operations.

• Strong knowledge of IT security, disaster recovery, and enterprise platforms (SharePoint, Office365).

Why Join This Opportunity?

• Take a leadership role in shaping IT infrastructure and operations in a leading industrial company.

• Be part of a forward-thinking organization with global reach and innovation-driven culture.

• Opportunity to lead change, optimize systems, and drive measurable improvements.

Location: Main Factory – 10th of Ramadan City
Reporting Line: Head of IT

If you’re an experienced IT leader with a strong infrastructure and support background, we’d love to hear from you. Apply now and become a key driver of technology excellence!