IT Infrastructure & Technical Support Manager

We are seeking an IT Infrastructure & Technical Support Manager to oversee the company's technology backbone, ensuring reliable infrastructure, secure systems, and effective end-user support. This leadership role combines responsibility for IT infrastructure design and management with technical support operations, requiring a mix of strategic planning, hands-on problem-solving, and people leadership.

Primary Responsibilities

Infrastructure Leadership

• Oversee servers, networks, systems, and branch connections, ensuring reliability and high availability.
• Lead data center operations and implement business continuity across company sites.
• Establish disaster recovery, backup procedures, and information security controls.
• Define IT infrastructure strategy, architecture, and processes.
• Administer and develop SharePoint, Office 365, and related platforms.
  
  
  

Technical Support Management

• Direct IT support teams to resolve hardware/software issues quickly and effectively.
• Manage escalations, monitor help desk activities, and ensure timely resolutions.
• Ensure IT stock availability to meet user needs.
• Establish ITIL standards across technical support operations.
  
  
  

Policy, Strategy & Planning

• Develop and implement IT policies, standards, and procedures.
• Lead annual budgeting, reporting, and cost optimization for IT.
• Partner with all departments to analyze business requirements and deliver tailored IT solutions.
• Build and manage the asset management database.
  
  
  

Vendor & Project Management

• Lead large-scale IT projects, including system upgrades and new deployments.
• Select and negotiate with vendors for hardware/software procurement.
• Stay updated with industry developments to adopt best-fit technologies.
  
  
  

People Leadership

• Recruit, train, and coach IT staff to build a high-performing team.
• Set clear job expectations and conduct performance appraisals.
• Foster collaboration across IT and business functions.
  
  
  

Key Behavioral Competencies

• Action Oriented: Takes on challenges with urgency and energy.
• Collaboration: Builds strong partnerships internally and externally.
• Communication: Delivers clear, audience-tailored messages.
• Global Perspective: Anticipates global trends and adapts strategies.
• Decision-Making: Makes timely, sound decisions under pressure.
  
  
  

Qualifications & Experience

• Education: Bachelor's degree in Computer Science, Information Systems, or a related field.
• Experience: 1015 years in Information Technology, including at least 3 years as an IT Manager.
• Proven expertise in data center management, data governance, and IT infrastructure operations.
• Strong knowledge of IT security, disaster recovery, and enterprise platforms (SharePoint, Office 365).
  
  
  

Why Join This Opportunity?

• Take a leadership role in shaping IT infrastructure and operations in a leading industrial company.
• Be part of a forward-thinking organization with global reach and an innovation-driven culture.
• Opportunity to lead change, optimize systems, and drive measurable improvements.
  
  
  

Location: Main Factory, 10th of Ramadan City

Reporting Line: Head of IT

If you're an experienced IT leader with a strong infrastructure and support background, we'd love to hear from you. Apply now and become a key driver of technology excellence!