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IT Lead

Cairo, Egypt

We are looking for an experienced and highly skilled IT Lead to spearhead the customization and integration of our internal systems, ultimately streamlining our business processes. The ideal candidate will have extensive knowledge of the Zoho One suite and will be responsible for guiding our team in implementing, customizing, and optimizing various processes, including lead management, sales, procurement, and project tracking. This role also includes leading IT support responsibilities to ensure the smooth operation of our office's IT infrastructure.

Key Responsibilities:

Zoho Implementation and Customization (Primary Focus):

Zoho One Customization:

Customize Zoho CRM, Zoho Projects, Zoho Books, and other Zoho applications to align with our business processes.
Manage and mentor a team of remote developers, ensuring effective collaboration, accountability, and delivery of high-quality work.
Implement custom workflows, automation, and notifications based on our lead qualification, sales potential deal, procurement, and project processes.
Configure role-based access controls and permissions for both organizational and non-organizational users.

System Integration:

Integrate Zoho with Google Workspace and other third-party platforms as per our requirements.
Ensure seamless data flow between Zoho applications and external tools, minimizing manual intervention.

Process Documentation and Optimization:

Review and refine existing business processes, ensuring they are optimized within the Zoho ecosystem.
Document system configurations, workflows, and integrations for internal reference.
Oversee project timelines and deliverables using both traditional project management methodologies (Waterfall) and Agile frameworks (Scrum, Sprint planning).
Serve as the primary point of contact between business stakeholders and technical teams, translating business needs into scalable technical solutions.

Data Migration:

Plan and execute data migration from any existing systems to Zoho, ensuring data integrity and accuracy.

Reporting and Analytics:

Develop custom reports and dashboards to track key performance indicators (KPIs) and business metrics.
Set up real-time analytics and reporting to provide insights into business performance.

Training and Support:

Provide training sessions and create user guides for the team to ensure smooth adoption of the new system.
Offer ongoing support and troubleshooting as needed.

General IT Support (Secondary Focus):

Network Management: Manage and maintain the office network, including routers, switches, and network security.
Hardware and Software Support: Provide support for office hardware (computers, printers, etc.) and software applications.
Troubleshooting: Diagnose and resolve IT issues for staff members, ensuring minimal downtime.
IT Security: Implement and maintain security measures, including antivirus software, firewalls, and regular updates.
Backup and Recovery: Ensure regular backups of critical data and implement recovery plans in case of data loss or hardware failure.
Device Management: Manage and configure office devices, including mobile devices, laptops, and desktops.

Requirements

What we are looking for?

A dynamic person who wants to work and grow a company.
Someone with previous experience in a dynamic ZOHO role.
Understanding of Software tools is a must.
Preferably with previous experience with Zoho apps and/or other software tools or systems
Great communication skills and the ability to build and maintain relationships with internal and external stakeholders at all levels.
An analytical mind, with strong attention to detail.
Written and verbal English and Arabic is a plus.
You’re dynamic, full of ideas to develop and implement - and quickly!
You’re resourceful, able to find another way to achieve your objective with maximum impact and find solutions (not problems).