IT Manager

Portaluna, a Morgans Originals Hotel

Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know - connecting people to the city, the culture and the moment.

This is an exciting new position within Ennismore’s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt.

The IT Manager is responsible for establishing and managing all hotel technology systems to support seamless operations and exceptional guest experiences. From pre-opening setup to ongoing maintenance and innovation, this role ensures the hotel’s digital infrastructure is secure, efficient, and aligned with brand standards.

What you’ll do...

Pre-Opening:

• Oversee the implementation and setup of all IT infrastructure (hardware, software, networks, telecoms, and AV systems).

• Collaborate with corporate IT, design, and operational teams to ensure technology aligns with brand standards and business needs.

• Liaise with vendors and contractors to ensure timely and compliant installation of systems.

• Set up cybersecurity protocols and ensure compliance with local data protection regulations.

• Prepare IT SOPs, documentation, and disaster recovery plans.

• Support the setup and integration of PMS, POS, key card access, IPTV, Wi-Fi, CCTV, and other critical systems.

• Train operational leaders and end-users on new systems prior to opening.

Operational:

• Manage daily IT operations including troubleshooting, maintenance, and user support.

• Ensure system uptime, reliability, and data security across all hotel platforms.

• Maintain servers, switches, routers, firewalls, and backups according to IT best practices.

• Coordinate with third-party vendors for system updates, support, and warranties.

• Monitor network performance and implement improvements as required.

• Support the front office, F&B, reservations, finance, and sales departments in all tech-related matters.

• Oversee and support the integration of guest-facing technology (mobile apps, smart room features, etc.).

Team Leadership:

• Lead the IT support team, ensuring service excellence and professional development.

• Provide training to colleagues on tech use, security awareness, and digital tools.

• Foster a proactive, solution-oriented IT culture that aligns with the hotel’s service ethos.

Brand & Culture Contribution:

• Ensure all IT touchpoints reflect the brand’s lifestyle DNA and guest experience philosophy.

• Support tech-driven guest personalization initiatives and digital storytelling.

• Be a brand ambassador in digital innovation, sustainability, and efficiency through smart tech.

What we’re looking for…

• Bachelor’s degree in Information Technology, Computer Science, or related field.

• Minimum 5 years of experience in IT management, preferably in luxury or lifestyle hospitality.

• Proven experience in hotel system setup and integration (PMS, POS, Wi-Fi, CCTV, etc.).

• Strong understanding of cybersecurity, networking, and server infrastructure.

• Excellent problem-solving, organizational, and project management skills.

• Strong communication skills with the ability to train and support non-technical users.

• Fluency in English required; Arabic is a plus.

• Flexibility to work evenings, weekends, and respond to emergency issues as needed.

What’s in it for you...

• Lots of opportunity to progress and switch it up as part of a global family of brands.
• Great healthcare, competitive salary, and some nice extra perks across the Ennismore family of brands!
• Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work
• The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture