IT Manager

IT Strategy & Leadership

• Develop and implement the overall IT strategy aligned with the company’s operational and expansion plans across Qatar.
• Lead, manage, and supervise the IT department, including system administrators, IT support staff, and external vendors.
• Establish IT policies, procedures, and standards across all branches.
• POS & Restaurant Systems Management
• Oversee installation, configuration, and maintenance of POS systems across all outlets.
• Ensure smooth integration between POS, inventory systems, accounting software, ERP, CRM, and online delivery platforms.
• Monitor daily sales data flow from branches to head office systems.
• Ensure accurate end-of-day sales closing and reporting systems are functioning properly.

Multi-Branch IT Infrastructure

• Manage IT infrastructure across all locations including servers, networks, firewalls, routers, switches, and internet connectivity.
• Ensure high system uptime and minimal downtime across all branches.
• Coordinate new branch IT setup including cabling, networking, CCTV, Wi-Fi, and system configuration.

Data Security & Compliance

• Implement cybersecurity measures to protect company data, financial information, and customer databases.
• Establish backup and disaster recovery plans.
• Ensure compliance with Qatar data protection regulations and internal IT security policies.

Hardware & Software Management

• Manage procurement, installation, and maintenance of all IT equipment (POS terminals, desktops, tablets, printers, kitchen display systems, etc.).
• Maintain software licensing and renewals.
• Monitor hardware lifecycle and plan upgrades.

Support & Troubleshooting

• Provide technical support to all branches, ensuring rapid issue resolution.
• Establish a helpdesk system and escalation procedures.
• Conduct regular site visits to branches to audit IT systems and performance.

Systems Integration & Digital Solutions

• Manage integration with food delivery aggregators and online ordering platforms.
• Support implementation of mobile ordering, loyalty programs, CRM systems, and digital menu boards.
• Evaluate and introduce new technologies to improve operational efficiency.

Reporting & Analytics

• Ensure accurate sales, inventory, and operational data reporting.
• Generate IT performance reports for management review.
• Support business intelligence tools and data analytics initiatives.

Vendor & Contract Management

• Manage IT vendors, software providers, and telecom partners in Qatar.
• Negotiate service contracts and ensure SLA compliance.
• Control IT-related budgets and cost efficiency.

Training & Continuous Improvement

• Train outlet managers and staff on proper use of POS and IT systems.
• Develop user manuals and IT operational guidelines.
• Continuously assess and improve IT systems to support business growth.

Job Type: Full-time

Pay: From QAR13,000.00 per month

Application Question(s):

• Do you have NOC
• Do you have CCNA certificate
• Do you have CCNA certificate CISSP certificate
• Do you have CompTIA Security+ certificate

Education:

• Bachelor's (Preferred)

Experience:

• IT Manager: 5 years (Preferred)

Language:

• English (Preferred)

Location:

• Doha (Preferred)