IT Operations Administrator - Technology, KitchenPark - Dubai

IT Operations Administrator - Technology, KitchenPark - Dubai

We are looking for an IT Operations Administrator to join our team in Dubai, UAE. The role involves supporting our IT systems, networks, and devices, ensuring smooth day-to-day operations and security compliance.

Who we are

KitchenPark helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone.

We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they're in. Every time we launch a new facility we create jobs in that neighborhood, and we're proud to provide a wide range of cuisines and options for healthy food at an affordable price.

What you'll do

• Respond to first and second-level requests and issues related to workstation hardware and software, network connectivity, and audio, video, and web conferencing systems.
• Review diagnostics and assess the functionality and efficiency of systems.
• Implement and monitor security measures, certificates, and company compliance with requirements.
• Onboards new employees, creates accounts, and configures hardware and software for those employees, assists in the training and orientation of new staff in the use of hardware and software.
• Actively responds to Service Desk tickets, incoming calls, and/or emails, and escalates end user help requests within established Service Level Agreements.
• Accurately documents instances of hardware failure, repair, installation, and removal by recording service desk problem-solving responses.
• Basic administration of software and service licensing, including SaaS applications, O365, Teams, Jira, Google Workspace, Jira/Confluence, Zoom, and Slack. Procure and deploy Windows workstations.
• Support and maintain LAN/WiFi, MDM, EDR, and other related technologies to secure IT assets and perform hardware and software system configuration, maintenance, upgrades, and troubleshooting of workstations, laptops, mobile devices, and printers.
• Set up and support AV for conference rooms and high-profile presentations. Familiarity with audio mixers, microphones, camera management, and configuring meeting and webinar settings.

What we're looking for

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 3-5 years of experience in IT support, system administration, or IT operations.
• Strong knowledge of Windows and macOS operating systems, hardware setup, and troubleshooting.
• Experience with Microsoft 365 or Google Workspace and ticketing systems such as Jira, Confluence, Zoom, and Slack administration.
• Familiarity with networking fundamentals (LAN/WiFi, routers, switches, VPNs) and endpoint management tools (MDM, EDR).
• Understanding of IT security practices, certificates, and compliance requirements.
• Experience supporting audio-visual systems for meetings, webinars, and live events.
• Excellent problem-solving, communication, and customer service skills.
• Ability to work under pressure and manage multiple priorities.
• Fluency in English is a must.

What else you need to know

This role is based in our Dubai, Internet City office location. As a company driven by innovation and continuous change, close collaboration is essential. We're constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together.