IT PMO

Teleperformance is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Teleperformance, the leading outsourced contact Centre provider, has a current vacancy for the above role of joining our IT team.

Job Summary / Overview

The IT PMO will mainly be involved in the Business-as-Usual operation of the Systems team (2nd and 3rd Line).

This consists of handling incoming requests via Service Desk, email, chat and being a contact point for the rest of IT. Pending skills, experience and training there is an opportunity to participate in other responsibilities of the Systems team. This could include the implementation of new solutions, maintenance of live infrastructure, decommission of old systems and providing professional support and knowledge of Teleperformance IT systems to internal business units and clients. The IT PMO will help maintain the optimal operational environment of the Teleperformance IT Systems by regular monitoring and managing logs for auditing purposes.

Key Responsibilities and Accountabilities

(may perform other duties as requested not specifically addressed in this document):

• Lead projects from inception to close, with superb planning and communication skills to establish timelines, prioritize work, and manage expectations.
• Facilitate discussion, decision making and conflict resolution. Excellent stakeholder management skills with the ability to influence up to C-level.
• Ensure effective and clear communication of projects and developments in progress.
• Create and centralize documentation required to direct the delivery of the projects (process mapping, requirements, proposal documents, etc).
• Ensure appropriate approval and project phase management.
• Analyze key processes in search of strategies that generate the improvement of processes.
• Facilitate productive discussions to establish requirements and consider design alternatives with multi-functional teams.
• Write, approve and prioritize user stories and clearly document requirements with a solid business understanding and strong attention to detail.
• Guide delivery team to execute on defined requirements, remove blocking issues from day-to-day operations of the team, and identify and communicate risks.
• Comfortable presentation to internal stakeholders (peer and executives) on project strategy, deliverables and outputs.
• Ensure detailed handover of responsibilities to deliver teams for implementation and transfer of projects to BAU...

Qualifications and requirements:

Personal competencies

• Experience of implementing systems and process changes to a large employee base.
• Ability to lead others (non-direct reports) to meet project objectives, overcome issues and meet deadlines.
• Proficiency with tools such as MS Project, MS Visio, JIRA, Confluence and Power BI.
• Problem-solving skills and abilities to analyze quantitatively, scope technical requirements, and effectively prioritize program deliverable.
• Strong documentation skills to collaborate across local and global teams.
• Excellent disposition for teamwork.
• Analysis capacity, Learning Capacity and Service Attitude.
• Assertive, verbal and written communication skills

Required IT skills:

• 5+ years of experience in project management role.
• Experience in IT/Cloud or Security projects is desirable.
• Business Requirement Specifications.
• Process Flows (Visio).
• Project Plans (Project).
• Project Reporting (Power BI).
• Test Plans.
• Bi-Weekly Status Reports for all projects.
• Issue Report.
• Risk Register.
• Training Documentation (as required).
• Maintain clear and timely communication on development status and projects status.

If you're ready to make a significant impact and help shape a data-first culture, we want to hear from you. Apply now and also you can send your CV Through WP: +01159232419!

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