IT Service Desk Analyst

IT Service Desk Analyst

Following responsibilities to handle:-

• Responding to customer calls over the phone, email, chat.
• Acknowledgment tickets and work toward resolution as first line of support through telephone or remote support.
• Assign ticket to other support teams
• Monitor compliance to SLA, coordination with support teams for resolution proper breaching the SLA and ensure SLA is strictly followed
• Prepare / generate / weekly report and share with all IT teams.