IT Specialist

Your day to day

• Manage information technology systems, hardware and software applications to voco® Doha West Bay Suites IT standards.
• Oversee the ongoing development and testing of our disaster recovery plan (DRP) and business continuity plan (BCP) to minimize risks associated with downtime.
• Undertake routine risk management and audit processes to monitor system user compliance in accordance with voco® Doha West Bay Suites IT standards.
• Update and implement an IT troubleshooting guide and train key staff in IT systems and application use.
• Ensure all operating systems, licenses and service agreements are kept up to date and that external vendors comply with agreed response times, SLA’s and budgetary guidelines.
• Monitor file server performance, back-ups and system performance in line with agreed standards.
• Manage and maintain operating system and firewall security and implement updates as required.
• Update IT policies and procedures in accordance with voco® Doha West Bay Suites IT standards and with regard to systems and process enhancements.
• Maintain user database and ensure user profiles are updated in a timely manner.
• Develop and manage IT business process strategy to ensure future state requirements are planned for and implemented within agreed timeframes.
• Attend to system maintenance and breakdown requirements in a timely manner.
• Work closely with external service providers and vendors to develop effective relationships and promote “best practice” in all dealings.
• Identify opportunities to reduce IT related costs through managing processes in house.
• Prepare and submit IT management reports as required.
• Attend to guest related IT enquiries and provide assistance as required.
• Maintain and update the computer hardware asset register.
• Ensure all voco® Doha West Bay Suites IT policies and procedures are adhered to at all times.
• Maintain confidentiality of client information and sensitive data at all times.
• Uphold high standards of professional conduct and communications with internal and external customers at all times
  
  

What We Need From You

PEOPLE

• Comply with and ensure adherence to all of the hotel’s policies and procedures
• Comply with all occupational health and safety policies and procedures
• Maintain a good working relationship with staff and colleagues throughout the hotel and sister properties
  
  

GENERAL

• Communicate effectively with all other departments
• Be able to identify problems and implement solutions
• Attend meetings, training sessions and any other required meeting or training session.
• Identify opportunities to innovate service delivery and product offering to meet and exceed client expectations.
• Ensure safe work practices are adopted at all time and report any OHS concerns immediately to your direct manager or HR Manager.
• Maintain IT systems, hardware and software to reduce failure rates to zero.
• Achieve overall ‘good’ rating in voco® Doha West Bay Suites internal IT audit with no ‘high risk’ issues.
• Conduct routine supplier reviews and manage vendors and suppliers with no budget overruns.
• Maintain and update an accurate inventory of all hardware, software and manuals purchased by the Hotel.
• Ensure that proper on-site and off-site backups are maintained at all times.
• Ensure the timely implementation of all system updates, planned preventative maintenance and enhancements in accordance with property level requirements and as directed by voco® Doha West Bay Suites corporate IT office.
• Assigned projects are completed within designated timeframes
• Manage DRP and BCP testing, training and reporting in accordance with voco® Doha West Bay Suites standards.
• MIS reports, presentations and other related tasks are consistently of a high standard and free of errors and omissions.
  
  

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.