IT Specialist

Summary of Work

This position performs information technology desktop, mobile device, audio/video, business application administration, support, and training for the legislative branch.

This position's day to day duties include supporting large user base consisting of staff and legislators, troubleshooting multiple device issues at the same time, installation, maintenance, and technical support for systems (desktop, mobile devices, Microsoft Windows, Apple iOS, audio/video, MFPs) and the applications that run on those systems. Support is provided both onsite and remotely.

Duties and Tasks

• Install and configure desktop operating systems and application software, hardware, and peripherals.
• Provide telephone or remote support for desktop and mobile devices.
• Troubleshoot, research, analyze, document, and resolve hardware and software technical problems.
• Support all audio/video functions for legislative proceedings, including in-room audio video functions and equipment, live streaming, archiving, and indexing. Travel as needed to support remote meetings.
• Develop and maintain training courses for supported business applications.
• Assist in determining required hardware and software upgrade requirements, analyzing impact of functionality changes, availability, security, and business continuity requirements.
• Research new technologies; evaluate alternatives to determine impact on services and feasibility of implementation or migration; make recommendations on potential applications to integrate with or replace existing technologies.
• Perform other duties as directed by the Information Technology Director of the Legislative Council

Essential Skills and Abilities

• Lift, transport, install and configure computer systems, hardware and peripherals.
• Develop, train, and mentor IT team members, Legislative Council and Assembly staff on information technology systems and hardware.
• Ability to remain objective, nonpartisan, and professional regarding all legislative matters.
• Ability to communicate effectively, orally and in writing.
• Ability to travel and work at sites away from the office as required.

Minimum Qualifications

Bachelor's or Associate's degree in Computer Information Systems, Computer Science, or computer-related field.

Offer of employment contingent upon successful completion of a background check.

Application Procedures

• Applicants are required to submit an application, cover letter, and resume.
• Provide details in the employment history sections of the online application form on how your education, experience, and skills will qualify you for this position.
• Additional materials, such as transcripts or relevant experience certificates, may be submitted at the applicant's discretion.
• Applicants must be legally authorized to work in the United States.
• The posting will remain open until the position is filled.

For more information about the position or general questions about the application procedures contact:

Lori Ziegler

lziegler@ndlegis.gov

701-328-2916

TTY Number: ND Relay Service 1-800-366-6888 (text); 1-800-366-6889 (voice)

If you are experiencing technical difficulties with the Application Process or uploading attachments, please contact recruiter@nd.gov or (701)328-3290.

Equal Employment Opportunity

The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.

As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. Sect. 23-12-10.