IT Specialist

GENERAL RESPONSIBILITIES:

• Installation and maintenance of personal computers, loading software, printer maintenance,

imaging PCs, and providing local and remote end-user support

• Identify, research, and resolve technical problems for all end-user equipment to include but not

limited to laptops, desktops, desk phones, printers, scanner devices and RF Guns

• Respond quickly to telephone calls, email, and personnel requests for technical support providing

impeccable customer service *Assist in maintaining and adjusting LAN wiring and patch panels

• Provide routine monitoring, testing, and analysis of all related IT system elements
• Prepare training room/conference for meetings,
• Set up new users, groups and rights using Office 365, NetSuite and LogFire
• Coordinate with other staff to provide support and or completing projects efficiently

TECHNICAL REQUIREMENTS:

• 1 or more years' experience in technical support roles
• Understanding of networking technology to support WAN/LAN/WLAN environments and

knowledge of cable, Fiber, T1 and wireless internet connectivity

• Ability to configure and administer Windows based workstations (Win 7 thru Win 10)
• Advanced computer skills with high proficiency in Microsoft products and ability to grasp new systems quickly

QUALIFICATIONS AND SKILLS:

• Troubleshooting skills and diagnostic skills used in diagnosing network, operating system

software and hardware related issues

• Ability to prioritize tasks, meet tight deadlines and handle responsibilities in a professional

manner

• People oriented, able to provide clear, professional communication
• Required to walk, stand, sit, push, pull, reach overhead, climb and bend to the floor. Ability to

exert 20 to 50 pounds of force constantly to move objects.

• Must be able to work after hours and periodic holidays as needed.
• Employee must have ability to work on his/her own with no direct, constant supervision. Must be

comfortable performing the essential job functions and feel comfortable being held accountable
for their completion. The employee must be self-motivating and willing to take control.

• There will be travel to the stores for new openings and remodel setups.

GENERIC SKILLS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Regular attendance and punctuality is required as a full time employee in order to perform all of the
essential functions. The requirements listed below are representative of the knowledge, skill and/or ability
required.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens

and gets clarification; Responds well to questions.

• Written Communication - Writes clearly and informatively; Able to read and interpret written

information.

• Quality Management - Demonstrates accuracy and thoroughness.
• Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free

environment.

• Ethics - Treats people with respect; Keeps commitments; Works with integrity and ethically.
• Organizational Support - Follows policies and procedures.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for

additional resources.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats

others with respect and consideration regardless of their status or position; Accepts responsibility
for own actions; Follows through on commitments.

• Quality - Demonstrates accuracy and thoroughness; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase

productivity; Works quickly.

• Safety and Security - Observes safety and security procedures; Determines appropriate action

beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

• Adaptability - Adapts to changes in the work environment; Able to deal with frequent change,

delays, or unexpected events.

• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are

covered when absent.

• Dependability - Follows instructions, responds to management direction; Takes responsibility for

own actions; Keeps commitments.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use
hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or
crawl and talk or hear.
The employee must occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral
vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to heat and/or humid
conditions; moving mechanical parts.
This job description is intended to describe the essential functions and general content of the
requirements for the position. It is not to be construed as an exhaustive statement of requirements,
duties and responsibilities. Management reserves the right to change the functions and responsibilities of
this position as necessary, at any time.