IT SUPERVISOR

• Administer, support, and maintain SAP / ERP systems (user access, roles, troubleshooting, reporting).
• Act as the primary IT contact for ERP-related issues, enhancements, and system performance.
• Coordinate with ERP vendors, consultants, and implementation partners.
• Support ERP modules related to HR, Finance, Procurement, Inventory, and Operations.
• Train end users on ERP/SAP usage and best practices.
• Monitor data integrity, system security, and backup procedures related to ERP systems.
• Assist management with ERP reports, dashboards, and data analysis.
• Supervise daily IT operations including hardware, software, network, and system support.
• Provide technical support to users (desktops, laptops, printers, email, VPN, applications).
• Manage user accounts, permissions, and access control.
• Ensure proper functioning of servers, network devices, and internet connectivity.
• Coordinate with service providers for maintenance, upgrades, and issue resolution.
• Maintain IT documentation, asset registers, licenses, and system procedures.
• Ensure cybersecurity policies, antivirus protection, and system updates are applied.

Job Type: Full-time