IT Support Analyst (Cloud)

Provide first and second-level IT support to end-users for hardware, software, and network-related issues.

Monitor, troubleshoot, and resolve incidents in a timely manner, ensuring minimal downtime.

Manage and maintain user accounts, access rights, and permissions across systems.

Support cloud-based environments (Azure/AWS/Google Cloud), including deployments, monitoring, and maintenance.

Assist in the setup and configuration of servers, virtual machines, and cloud resources.

Ensure IT policies, security standards, and compliance requirements are adhered to.

Document issues, solutions, and best practices for knowledge sharing.

Collaborate with cross-functional teams and vendors for escalations and advanced issue resolution.

Participate in IT infrastructure upgrades, migrations, and cloud adoption projects.

Bachelor’s degree in Computer Science, Information Technology, or related field.

2–4 years of experience in IT support, helpdesk, or system administration.

Good knowledge of Windows and Linux environments.

Hands-on experience with cloud platforms (Azure/AWS/Google Cloud).

Familiarity with Active Directory, Office 365, and Exchange Online.

Understanding of networking concepts (LAN, WAN, VPN, DNS, DHCP, Firewalls).

Strong troubleshooting and problem-solving skills.

Excellent communication and customer service skills.

Chennai